Humata Health-posted 9 days ago
Full-time • Mid Level
Hybrid • Winter Park, FL
101-250 employees

Humata Health Inc. is seeking a dynamic and results-driven Senior Manager, Implementation to co-lead our Implementation team alongside the VP of Implementation. This role will lead the team responsible for delivering successful customer implementations from kickoff through go-live. This role combines strategic oversight with hands-on leadership to ensure a seamless customer experience and strong internal cross-functional alignment. The ideal candidate brings a can-do attitude , is a thoughtful and empowering people leader , has experience implementing healthcare technology or workflow solutions and is capable of owning executive customer relationships.

  • People Leadership & Coaching: Coach, develop, and lead a high-performing implementation team—fostering accountability, engagement, and continuous growth.
  • Customer Relationships & Escalation Management: Serve as a trusted partner and escalation point for key customers, ensuring issues are resolved swiftly and relationships remain strong. Foster and own executive customer relationships during the implementation process.
  • Operational Enablement & Removing Blockers: Anticipate and remove obstacles that hinder delivery, equipping teams with the processes, tools, and support needed for success.
  • Cross-Functional Strategy & Initiatives: Partner with leaders across Product, Engineering, and Customer Success to align implementation strategy with organizational priorities and scalability goals.
  • Continuous Improvement & Unlocking Team Potential: Identify and drive opportunities to enhance people, process, and tools—unlocking team potential and improving implementation outcomes.
  • Bachelor’s degree in Business, Economics, Healthcare Administration or related field
  • 8+ years of experience in implementation, project management or customer delivery within healthcare technology, SaaS or enterprise software
  • 5+ years in a leadership role managing implementation or delivery teams
  • Proven ability to lead teams through complex implementations while maintaining a positive, solutions-oriented mindset
  • Strong relationship management, communication, and problem-solving skills.
  • Demonstrated success in leading through influence and driving cross-functional alignment.
  • Consistent success in leading conversations with clarity and confidence at all levels, building connection and credibility with executive stakeholders and demonstrated leadership presence and polish
  • Willingness to travel as required (up to 25%).
  • Experience implementing healthcare workflow, clinical, or operational technology solutions strongly preferred.
  • Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes
  • Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL
  • Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles
  • Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match
  • Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development
  • Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued
  • Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions.
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