Senior Manager, Implementation Services

RLDatix • Chicago, IL

6d • Hybrid

About The Position

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. 

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. 

We’re searching for a North America based Sr. Manager, Implementation Services to join our Implementation team, so that we can drive impactful SaaS platform deployments for leading healthcare organizations. The Sr. Manager, Implementation Services will oversee multiple implementation teams (Policy Management, Audits & Standards) to ensure the successful delivery of standardized SaaS platform deployments.

Requirements

• Previous Professional Services management experience, ideally managing team(s) responsible for delivering enterprise-wide SaaS software systems to healthcare organizations
• Demonstrated capability to think strategically, plan, influence, and lead a team through a large change from phase-based assignments to full-cycle delivery
• In-depth knowledge on how to implement standardized SaaS platforms, optimize operational workflows, and ensure customer adoption and satisfaction
• Ability to travel within North America approximately 20% of the time
• Sincere interest in learning new software systems, tools, and processes

Responsibilities

• Consolidate best practices across multiple implementation teams, enforcing standardized deployment methodologies and configuration frameworks
• Analyze service delivery workflows to identify inefficiencies and implement optimization initiatives across teams.
• Reinforce service standards by coordinating with partner teams, ensuring expectations and objectives are met throughout delivery cycles
• Map and address recurring service delivery challenges, identifying root causes and developing systematic, practical responses
• Deliver continuous improvement programs, applying process redesign and execution discipline to enhance team performance

Benefits

• health
• dental
• vision
• life
• disability insurance
• 401K
• paid time off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees