Senior Manager Implementation Ops

Paylocity • Meridian, MS

172d • $108,100 - $175,000 • Onsite

About The Position

The Senior Manager Implementation Ops provides day-to-day and strategic leadership to the Implementation team. This position is accountable for translating the company and operations goals and vision to the vision and structure of the department while implementing appropriate management controls and processes. The Senior Manager is responsible for working with other operations leaders and other internal and external groups to forward the team, operations, and Paylocity objectives.

Requirements

• Bachelor's degree is required, master's is preferred.
• 5+ years in an operational management role, leading in a high-volume, client-focused environment.
• Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training.
• Experience with leading a support team for executive-level clients, implementing strategies to prevent escalations, and creating repeatable procedures as necessary.
• Experience developing, implementing, and managing control/auditing processes via a recognized process improvement methodology, such as Lean Six Sigma.
• Experience working with 3rd party vendors with mutual clients.
• Experience working within HR outsourcing and/or Managed Services offerings.
• Deep understanding of Implementation processes' impacts on Client experience and retention.

Nice To Haves

• Experience managing employees working on both task-oriented and project-driven tasks.
• Experience managing tasks in a matrix project management environment.
• Experience developing and driving adoption of cross departmental processes.
• Experience collecting data and driving development priorities using a data-focused approach.
• Experience working with payroll and/or HR data.

Responsibilities

• Responsible for effective and efficient end-to-end client implementation process, specifically: development and improvement of systems and documentation, escalation management and strategies to help the team meet their goals related to launch readiness and launch success.
• Collaborate with leadership to design organizational structure and development needs for their organization.
• Creates workforce forecasting and plans to ensure staffing for the Implementation function, appropriate training plan and career-path development for our evolving business needs.
• Responsible for defining the vision and developing goals for their assigned teams.
• Responsible for development of KPIs and reporting KPIs to senior management.
• Responsible for capturing data and working with our systems development teams to build the capabilities needed to support our customers, allow for positive and efficient support experiences, and drive additional market opportunities.
• Responsible for managing, developing, planning, and guiding strategic initiatives to achieve accepted goals and meet published SLAs.
• Responsible for personnel staffing, morale, measurement, coaching, and employee development.
• Responsible for evaluating processes involving internal and external partners and working with those partners to improve them.
• Serve as the main point of contact for cross-functional communications, identify process improvement opportunities, and build and refine launch processes, tools, and systems.
• Responsible for leading the team to achieve productivity and financial targets while being accountable to the approved fiscal budget.
• Support client-facing calls and escalations as needed to assist the team executing on launches.
• Responsible for collecting data and driving development priorities using a data-focused approach.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) match.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree