Senior Manager Impact Lab
About The Position
The Senior Manager, Impact Lab (Operational Optimization & Implementation) is responsible for executing, testing, and scaling innovation initiatives generated through the Impact Lab. This role ensures that strategic concepts are translated into operational improvements that deliver measurable results across Goodwill’s retail operations, human services programs, and administrative functions. The Senior Manager leads process improvement initiatives, supports pilot implementation, and drives operational optimization with a focus on efficiency, performance, and scalability. This role partners closely with internal stakeholders, including Retail (DGR), Human Services, and Administrative teams, to ensure successful execution and adoption of innovation initiatives.
Requirements
- High school diploma or equivalent AND 3 years of experience required. OR Associates degree AND 2 years of experience required. OR Bachelor’s degree AND 1 years experience required.
- Demonstrated success implementing operational improvements, process changes, or large-scale initiatives
- Strong experience in process improvement, project management, or operations
- Ability to analyze data and drive performance improvements
- Experience supporting or leading operational initiatives in complex environments
- Qualified candidates must have a valid driver's license and reliable transportation for local travel.
- Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.
- LEAN/CI Kaizen (Within 30 days of hire)
Nice To Haves
- Experience with process improvement methodologies (Lean, Six Sigma, or similar)
Responsibilities
- Execute selected Impact Lab pilot initiatives across retail, human services, and administrative functions through field research, stakeholder feedback, and best practice evaluation.
- Evaluate workflows, reporting systems, and operational processes to identify inefficiencies
- Partner with the Retail Innovation, Optimization, and Technology (RIOT) team to support implementation and optimization of retail operational tools and processes
- Ensure research methodologies, data collection, and evaluation practices meet professional and ethical standards
- Support standardization of processes and continuous improvement practices.
- Collaborate with Human Services leadership to ensure solutions are practical and scalable
- Support the Director in advancing Impact Lab initiatives through project coordination, reporting, and execution
- Promote a culture of accountability, execution, and continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
