Senior Manager - Hub Business Partners

United Airlines•Chicago, IL

13d

About The Position

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Requirements

Bachelor's degree or related experience
Minimum 2 - 4 years Airport Operations, Catering, or business partner experience
1 - 2 years experience either above or below the wing
Strong knowledge of operations which includes customer service, ramp operations and business acumen
Excellent verbal, and written communication skills, with the ability to effectively interact with internal and external business partners
Proven leadership skills with the ability to build, lead, and maintain strong, productive teams and working relationships
Promotes a safe working environment
Motivated individual with outstanding interpersonal skills and Project Management Experience
Contract administration experience
Responsible for a 24 hour, 7 day a week operation. Must have the ability to work nights and weekends
Experience working with various AO partner organizations to solve problems and gain commitments
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Experience working with service providers and contracts
Airline and/or airport operations experience in a large hub/station setting
Understanding of union environment and CBA's
Project management principles'

Responsibilities

Responsible for managing Business Partner operations at assigned hub station.
Supports the day-to-day relationships with Business Partners; interacts with providers on operational issues and local integration.
Outsourced areas of focus include: Cabin Appearance, Janitorial, Fueling, Lobby Services, Unaccompanied Minor, Wheelchair, Security, Skycap, and any additional outsourced services as directed.
Leads and directs team of managers and assistant managers (12+ direct reports) responsible for managing station operations Business Partner performance; SOP compliance; regulatory compliance, and adherence to/administration of Service Level Agreements.
Collaborates with cross-divisional leadership in definition of and resolution to vendor related problems/issues.
Communicates regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates.
Manages Business Partner Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulations.
Monitors Business Partner performance and communicates results to station leadership and Vendor Planning.
Coordinates station-specific and system-wide changes, including flight schedules, seasonal planning, volume forecasts, and SOP updates.
Conducts regular performance reviews with suppliers to assess progress against goals and Service Level Agreements.
Reviews customer and reliability metrics, sets local goals, and ensures operational success.
Escalates performance issues per the Service Provider Governance Manual and participates in quarterly corporate reviews.
Collaborates with Vendor Planning, AO Planning, Quality Assurance, Safety, Security, and station/supplier leadership to analyze data and implement actions that drive station performance.
Identifies and actions development and coaching opportunities within all levels of the business partner leadership and field personnel to ensure focus on operational performance, brand alignment and customer satisfaction, as well as compliance with contract and corporate standards
Budget Planning, forecasting, tracking, auditing, Vendor planning, contract management and accountability
Responsible for analyzing vendor performance trends, conducting root cause analysis, and partnering with supplier leadership to develop effective corrective action plans to drive performance metrics
Has in-depth knowledge of operations, management, logistics, technology and financial disciplines.
Has a proven track record for decisive actions backed by strategic planning