Senior Manager, HR Systems

GOAT Group

About The Position

We are looking for a hands-on Senior Manager, HR Systems to join our People team. This is a highly technical role, deeply embedded in our systems and day-to-day workflows. Owning the HR technology stack end-to-end; the role will ensure the reliability, performance, and scalability of our systems across the employee lifecycle. This includes overseeing support operations, managing vendor relationships, troubleshooting system and integration issues, and maintaining the overall health of our People systems. This role will operate as a builder and operator, directly handling complex and high-impact work while overseeing a People Technology Specialist. A key part of this role will be establishing clear prioritization, improving execution rigor, and building a more structured and scalable support model across the team. Additionally, this role will lead automation and process improvement efforts, identifying manual pain points and partnering closely with the Director of People Operations to design and implement scalable solutions. The role will use visibility into day-to-day operations to continuously surface opportunities to streamline workflows, improve data integrity, and reduce manual effort across the People function.

Requirements

8+ years in a technical systems, integration engineering, IT, or HRIS role — with meaningful experience in environments where HR data flows are central
Hands-on experience building and maintaining API integrations, event-driven workflows, or data pipelines
Deep working knowledge of ADP (Lyric strongly preferred; Workforce Now considered) — including configuration, reporting, workflows, and data integration
Experience with identity and directory systems (OKTA or similar) in the context of HR-IT data flows
Strong data fluency — able to design schemas, trace data lineage, validate integrity across systems, and build reliable audit processes
Experience handling sensitive HR data, PII, and related security and compliance requirements
Ability to work autonomously on complex, multi-system problems and communicate findings clearly to non-technical stakeholders

Nice To Haves

Experience with bidirectional data syncs with HRIS
Familiarity with Snowflake or cloud data warehouse environments
Experience with leave management and workforce management systems and payroll data flows
Background deploying AI-assisted workflows — classification, flagging, intelligent notifications, or LLM-based process automation
Exposure to compliance-sensitive automations
Experience in a high-growth or scaling company environment

Responsibilities

Own and manage the HR tech support function, including intake, triage, resolution, and escalation of tickets
Build AI-assisted workflows where applicable — flagging, classification, notifications, and intelligent routing across People processes
Own technical documentation, integration specs, data flow diagrams, etc.
Serve as a technical resource and escalation point for HR tech issues across the People team
Support ad hoc data pulls, system troubleshooting, and cross-functional HR tech requests
Use operational exposure as a continuous feedback loop to surface new automation opportunities
Translate complex technical constraints and tradeoffs into clear recommendations for the Director and People team leadership
Collaborate with COEs e.g. People Operations, IT, Finance, Payroll, and Talent Acquisition to ensure system triggers, data handoffs, and approval workflows are reliable and production-grade
Stay current on the HR technology landscape — new ADP capabilities, iPaaS evolution, and AI tooling relevant to the People function