Senior Manager, HR Operations

WestRock • Atlanta, GA

217d

About The Position

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. The Employee Center team plays a key role in the planning, implementation, and support of key people programs and processes. Our Centralized HR team provides accurate, consistent, and timely responses to people service inquiries from various contact channels including phone, email, web, case, and chat. The Employee Center primarily exists to connect Smurfit-Westrock team members, family members of Smurfit-Westrock team members, alumni, managers, human resources, and vendors providing people services with content and data through intuitive direct service, responding to inquiries, and supporting people to ensure seamless experience and resolution. The Employee Center team supports Smurfit-Westrock's people services in the United States with support in two languages (English and Spanish). Our Sr. Manager of HR Operations at the Employee Center plays a pivotal role in shaping and driving the strategic vision for people services, emphasizing operational excellence and care. This role entails leading a team of HR professionals in delivering comprehensive and seamless human resources support, ensuring the achievement of organizational goals and the continuous enhancement of service quality.

Requirements

• Over 10 years of HR experience in fast-paced environments, covering HR Operations, on-site HRBP, corporate functions HRBP, and Centers of Excellence roles.
• Demonstrate strong HR leadership encouraging collaboration within the team and across departments, leading to better outcomes and a cohesive work environment.
• Master's degree in Human Resources, Business Administration, or related discipline is advantageous.
• HR Certification (PHR/SHRM) is preferred.
• Proven ability to exercise good judgment and maintain confidentiality, with a capacity to think on your feet.
• Capability to work under tight deadlines and handle multiple priorities effectively.
• Strong customer service orientation with excellent communication skills, attention to detail, and a process-oriented mindset for solutions.
• Advanced proficiency in computer programs such as Microsoft Office (Outlook, Word, Excel, PowerPoint), as well as experience with phone systems, Chatbots, and case management software; familiarity with other HR systems is preferred.
• Fluent in English, both verbally and in writing.
• Proficiency in Spanish, both verbally and in writing, is preferred.
• Demonstrates a collaborative and team-oriented approach.

Responsibilities

• Assess support services through feedback mechanisms to ensure frontline employees' needs are met.
• Guide improvements to enhance overall efficiency by streamlining processes.
• Implement or refine our inquiry management system to track, prioritize, and resolve requests systematically.
• Build strong vendor partnerships through open communication and defined objectives.
• Identify and mitigate risks like compliance issues or service disruptions with contingency plans to ensure business continuity.
• Review existing workflows and partner with the business to provide insight into areas that require improvement and optimization.
• Identify potential compliance risks and implement strategies to mitigate them effectively relevant to laws and regulations that impact HR practices.
• Identify inefficiencies and areas for process optimization, including reviewing workflows and soliciting feedback leading to cost savings and better service delivery.
• Deploy new technologies and tools for efficiency and workload management.
• Streamline processes using Operational Excellence and Six Sigma methodology.

Benefits

• Relocation Support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Paper Manufacturing
• Education Level: Master's degree