Senior Manager, Healthcare Communications, Amazon Health Services

Amazon • Arlington, VA

1d

About The Position

Amazon Health Services is on a mission to make it dramatically easier for
customers to find, choose, afford, and engage with the services, products, and
professionals they need to get and stay healthy. We are looking for a Senior
Manager, Healthcare Communications to lead communications strategy for Amazon
Pharmacy—one of the fastest-growing businesses at Amazon—at a transformational
moment where AI, same-day delivery, and new care models are redefining how
millions of Americans access medications and healthcare.

This is a rare opportunity to shape the narrative for a business that is
genuinely changing healthcare in America. Amazon Pharmacy has expanded same-day
prescription delivery to nearly 4,500 U.S. cities and towns, saved customers
more than $150 million through automatic coupon application, and is integrating
with innovations like Health AI and in-office pharmacy kiosks. You will be the
strategic communications leader responsible for telling that story—to customers,
media, policymakers, and the broader healthcare industry.

About this opportunity:
- You will work at the intersection of healthcare, technology, and consumer
innovation—three of the most dynamic industries in the world
- You will have a seat at the table with senior leaders who are building the
future of pharmacy and healthcare delivery at Amazon
- You will operate with the autonomy and ownership that Amazon's culture
demands, with the resources and scale that only Amazon can provide
- You will join a collaborative, fast-moving communications team within Amazon
Health Services that supports One Medical, Amazon Pharmacy, and Health AI—during
one of the most exciting periods of growth in the organization's history
- You will be based in Seattle, WA with the opportunity to work alongside Amazon
Pharmacy, Amazon Health Services, and corporate communications leadership

This role is ideal for a seasoned healthcare or consumer communications leader
who thrives in ambiguity, moves fast, thinks strategically, and is passionate
about using communications to build trust and drive business impact at scale. If
you believe that healthcare should be simpler, more affordable, and more
accessible—and you want to help tell that story—we'd love to hear from you.

Requirements

• 10+ years of recent professional communications or public relations experience
• Bachelor's degree

Nice To Haves

• Experience working in a related industry

Responsibilities

• Develop and execute a comprehensive external and internal communications strategy for Amazon Pharmacy, spanning product launches, policy and regulatory communications, issues management, and executive visibility
• Serve as a trusted communications advisor to Amazon Pharmacy's senior leadership team, including the VP of Amazon Pharmacy
• Lead proactive media relations, building and maintaining relationships with top-tier national, healthcare, business, and technology reporters
• Drive narrative development that positions Amazon Pharmacy as a leader in pharmacy innovation, affordability, and access
• Manage rapid-response and crisis communications for a high-profile healthcare business operating in a complex regulatory environment
• Collaborate cross-functionally with Amazon Health Services communications, Amazon corporate communications, public policy, legal, marketing, and clinical teams
• Build and mentor a high-performing communications team as the business scales
• Develop data-driven communications strategies that translate complex healthcare and pharmacy topics into compelling stories for diverse audiences
• Support executive thought leadership and speaking engagements at major healthcare and technology industry events
• Own the end-to-end communications strategy for Amazon Pharmacy, aligned with Amazon Health Services and corporate communications priorities
• Develop communications plans with clear objectives, milestones, and measurable outcomes
• Translate complex business strategy, clinical innovations, and regulatory developments into compelling narratives
• Build deep relationships with top-tier national, healthcare, business, and technology media
• Lead proactive media campaigns around product launches, partnerships, and policy developments
• Prepare and brief senior executives for media interviews, ensuring strategic alignment
• Monitor the competitive landscape to identify opportunities to lead conversations in pharmacy innovation and access
• Develop thought leadership strategy for Amazon Pharmacy's senior leaders
• Secure and prepare executives for keynotes, panels, and interviews at major healthcare and technology conferences
• Draft op-eds, blog posts, and social content that advance key narratives
• Partner with communications peers across One Medical and corporate communications to ensure cohesive messaging
• Collaborate with public policy, legal, marketing, and clinical teams on regulatory and business communications
• Coordinate with government relations on pharmacy-related legislative communications
• Establish KPIs and reporting frameworks that demonstrate impact
• Conduct post-launch analysis to capture learnings and continuously improve

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior