Senior Manager, GTM Operations

Patreon•San Francisco, CA

1d•Hybrid

About The Position

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: $10 billion+ generated by creators since Patreon's inception 100 million+ free memberships for fans who may not be ready to pay just yet, and 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Senior Manager, GTM Operations to support our mission. This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model. About the Team The Operations team specifically within Creator Success is a brand new team and sub function. The person in this role, with support from the VP of Creator Success, will be the primary driver behind this emerging team’s strategy, goals and scope. The Ops team will be responsible for GTM tooling and software strategy, leading critical cross-functional programs that impact creator facing teams as well as other operating workstreams as needs emerge. About the Role The Senior Manager, GTM Operations will lead a small, high-impact Ops team (3–4 people) supporting Creator Success while also owning tooling and operational strategy that serves both Creator Success and Sales. This is a strategic leadership role with real ownership. You will set tooling direction (e.g., Salesforce and adjacent tools), design prioritization and intake frameworks, and build scalable systems to support creator-facing programs, cross-functional initiatives, and operational execution. You will regularly balance competing needs across teams and be trusted to make thoughtful, framework-driven recommendations.

Requirements

7–10+ years of experience in Operations, Revenue Ops, Business Ops, or a related field, with people management experience
A track record of owning tooling ecosystems (e.g., Salesforce and related tools) and making smart build/buy/consolidate decisions
Strong program and project management skills across ambiguous, cross-functional work
Experience balancing the needs of sales and post-sales teams with sound judgment and clear prioritization
A framework-driven approach to decision-making and the ability to clearly communicate tradeoffs
Demonstrated ability to influence and align cross-functional partners through clear problem solving & structured communication
A coaching mindset and experience developing high-performing Ops teams
You are comfortable with ambiguity, motivated by impact over optics, and energized by roles where the definition evolves over time.

Responsibilities

Lead, coach, and develop a team of Ops professionals, increasing their autonomy and strategic impact
Own tooling strategy and administration, including prioritization, consolidation, integrations, and enablement
Build and maintain systems for intake, prioritization, and project management across many workstreams
Partner closely with Sales, Product, Marketing, and PMM to support creator engagement, feedback loops, major company strategic initiatives and enablement efforts
Clearly articulate tradeoffs, risks, and recommendations to leadership and manage up with confidence

Benefits

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

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