Senior Manager, Growth & Owner Communications (Hybrid Opportunity)

Hyatt Hotels Corp.•Chicago, IL

46d•Hybrid

About The Position

Hyatt seeks an enthusiastic Senior Manager to join our Global Communications team. In this role, you will be collaborating closely with the broader Growth, Owner Relations, and Brand Portfolio teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections with colleagues, customers, and guests across the organization. At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. As part of Hyatt's Global Communications team, the Senior Manager, Growth & Owner Communications plays a pivotal role working with the Growth organization to articulate Hyatt's evolving growth strategy and demonstrate the value Hyatt delivers to current and prospective hotel owners. This role translates Hyatt's sharpened focus on organic growth across its world-class brand portfolio into clear, compelling narratives and communications for current and prospective managed and franchised owners, developers, management companies, and investors worldwide. This position translates complex strategies, portfolio performance, and enterprise initiatives into compelling, data-driven narratives that deepen relationships with current and prospective owners across regions. The role partners closely with Growth and Development, Operations, Franchise & Owner Relations, B2B Marketing, and Commercial Services to deliver innovative and differentiated communications and go-to-market materials that deepen relationships, attract new owners and reinforce the reasons existing owners choose Hyatt. This role combines Growth and Owner communications, creating strategic alignment and message efficiencies across current and prospective owners - the key stakeholders driving Hyatt's organic growth. The Senior Manager brings strategic thinking and influence, collaborating directly with senior leaders and regional communicators, particularly for the Americas region, to craft timely, relevant messaging that reflects Hyatt's purpose of care, its long-term organic growth priorities, the unique value Hyatt brings to its owner community, and the importance of prioritizing owner sentiment with current owners.

Requirements

8-10 years of progressive corporate communications experience; B2B stakeholder focus required (e.g., owners, developers, investors, franchisees).
Data-driven storyteller who can translate complex strategies and performance into clear, compelling owner value propositions.
Advanced writing and editing skills with proven ability to produce a wide range of materials and content (executive remarks, memos, newsletters, scripts).
High degree of personal and professional savvy to inspire confidence among audiences at all levels of the organization.
Proven ability to lead cross-functional projects with detailed timelines and multiple stakeholders.

Nice To Haves

Travel/tourism/hospitality experience is a strong plus
BA or BS in Journalism, Communications, Business, or Marketing
Proficient, solid working knowledge of Microsoft Office Suite
Visual storytelling skills are a plus
Ability to work in a fast-paced environment with multiple internal clients, meeting deadlines, and be accommodating to urgent projects
Excellent networking and relationship-building skills and the ability to act with confidence while dealing with various levels and functions
Ability to travel globally as required (approximately 10-25%)

Benefits

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match

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