Senior Manager, Global Services

Amperity-posted 3 months ago
$150,000 - $200,000/Yr
Full-time • Senior
Hybrid • Denver, CO
251-500 employees
Professional, Scientific, and Technical Services
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At Amperity, we're an AI-first company helping the world's leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud, built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK'S Sporting Goods, to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work - from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It's not just a capability; it's part of our DNA. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience.

  • Partner with Sales to position, scope, and sell Services to prospective and existing customers, ensuring alignment to value-driven outcomes.
  • Develop, lead, and inspire a regional team of Solution Delivery Managers, Customer Solution Architects, and Customer Solution Engineers to deliver exceptional customer engagements and Amperity solutions.
  • Guide and oversee a portfolio of customer projects to ensure they are delivered on-time, within budget, and achieve the expected customer business and technical outcomes.
  • Build and manage a financially sustaining regional business that consistently meets or exceeds Services Bookings, Revenue, and Gross Margin targets.
  • Operate as a key regional leader, working cross-functionally with Sales, Customer Success Managers, Marketing, Product, Engineering, and Support to drive integrated customer outcomes.
  • Define, build, and lead a high-performing regional professional services team.
  • Recruit, coach, and mentor Solution Delivery Managers, Customer Solution Architects, and Customer Solution Engineers.
  • Establish career growth paths, skills development programs, and a culture of accountability and customer-centricity.
  • Serve as an executive sponsor and escalation point for customer projects in the region.
  • Drive consistent delivery excellence across the regional portfolio, ensuring projects meet or exceed business and technical objectives.
  • Oversee adoption of delivery frameworks, governance processes, and best practices to ensure transparent, predictable, and high-quality customer outcomes.
  • Partner with regional Sales leadership and teams to drive Services positioning, scoping, solutioning, and delivery.
  • Integrate services seamlessly into new customer sales cycles and existing customer expansion motions.
  • Ensure repeatable, accurate, and compelling services proposals that align to customer imperatives and desired outcomes.
  • Own regional accountability for Services P&L including bookings, backlog, revenue, and gross margin.
  • Forecast, manage, and optimize resource utilization and staffing models to maximize both customer value and financial performance.
  • Contribute to global services strategy while tailoring execution to regional market dynamics.
  • Build strong working relationships with Customer Success Managers, Product, Engineering, Marketing, and Support to ensure integrated customer delivery.
  • Advocate for customer needs, feedback, and success stories with Product and Engineering.
  • Partner with Marketing on services thought leadership and with Customer Success on adoption and value realization.
  • 12+ years of experience in SaaS professional services, consulting, or enterprise software implementation, with at least 5 years managing regional or multi-country teams.
  • Proven track record of building and scaling delivery organizations that consistently achieve financial and customer outcomes.
  • Strong executive presence with the ability to engage and influence senior business and technical leaders at customer organizations.
  • Deep experience leading delivery of large-scale enterprise SaaS projects, ideally in data, analytics, or customer data platforms.
  • Strong financial acumen with experience owning a services P&L (bookings, revenue, gross margin).
  • Strategic mindset with the ability to connect customer imperatives to delivery approaches and measurable outcomes.
  • Strong technical fluency in data, integration, and analytics concepts with the ability to guide solution architecture discussions.
  • Skilled in balancing people leadership, customer engagement, and financial performance in a high-growth environment.
  • Passion for building high-performing teams, frameworks, and repeatable approaches to scale customer value delivery.
  • Resilient, adaptable, and comfortable operating in an evolving, fast-paced environment.
  • 100% employee healthcare coverage
  • transportation subsidies
  • comfortable work environment with plenty of snacks
  • self-managed PTO
  • flexibility to do your best work
  • inclusive environment with opportunities for personal growth
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