Senior Manager, Global Service Processes
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust. Learn about the Danaher Business System which makes everything possible. The Sr. Manager, Global Service Processes serves as the primary liaison between Global Service and, QA/RA, Procurement/Supply Chain and Global Commercial Enablement (GCOE) on all service‑related issues. This role ensures that Service policies and procedures are followed and that stakeholders are kept informed of key concerns. This position reports to the Director, Global Service Support & Development and is part of the Global Service Strategic Solutions group and will be fully REMOTE. In this role, you will have the opportunity to:
Requirements
- Bachelor’s degree in science / engineering.
- 8+ years of direct experience in managing Service processes in a large global organization
- 2+ years of people management experience, which may be team lead, mentor, dotted-line leadership.
- 5+ years of leading or supporting medium to large-sized projects with multiple internal and external stakeholders.
- Proven understanding of applicable Service, Quality, and MD Regulations, and QMS compliance, and the use of major ERP and CRM tools and understands their importance in all Service processes.
- Demonstrated experience in planning, and inventory control within a lean manufacturing environment preferred.
- Driven continuous improvement mentality and experience with conducting problem-solving exercises, root cause analysis and successful implementation of cross functional initiatives.
- This position requires up to 10% flying and/or driving travel, which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international.
Nice To Haves
- Sales Force Lightning
Responsibilities
- Ensure adherence to Service policies and procedures, keeping stakeholders informed of process issues, risks, and required actions.
- Serve as the central point of contact for QA/RA and Supplier Quality, representing Global Service in audits and escalating service needs or compliance concerns.
- Partner with GCOE on analytics and CRM workflows, helping set priorities, defining requirements, conducting system testing, and communicating system changes to the field.
- Lead Global Service participation in QMS activities, including monitoring quality event data, supporting investigations (CAPAs, field actions), maintaining service procedures and work instructions, and ensuring compliance with applicable regulatory requirements.
- Standardize and optimize global service processes, identifying efficiency opportunities, supporting best‑practice adoption, and contributing to enterprise projects that impact Service.
- Manage Global Service knowledge and communications, including documentation repositories, service bulletins, and other field‑facing content; implement new or revised Service processes to support operational excellence.
- Oversee the Service Process Specialist(s), including activities related to instrument end‑of‑life (EOL) support and ensuring spare parts, options, and consumables availability based on forecast, backlog, and run rate.
Benefits
- SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
