Senior Manager, Global Network & Infrastructure Operations

Axon•Boston, MA

4h•Hybrid

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Senior Manager, Infrastructure will lead a multi-site infrastructure organization responsible for the reliability, performance, and evolution of Axon’s corporate network and core infrastructure services across hub offices and key sites. This leader will set and deliver service-level objectives—including 99.9% Wi-Fi uptime for RTO hub offices—and will build the operational discipline and observability needed to detect issues early, restore service quickly, and prevent repeat incidents. A major focus of this role is improving wireless performance through RF excellence, including resolving recurring connectivity issues in high-visibility executive/VIP areas (e.g., HQ locations with frequent Wi-Fi drops). You’ll also modernize monitoring by operationalizing monitoring tools ( such as Thousand eyes or Dynatrace, Aruba UXI) while bringing clarity and consistency across an existing ecosystem of network monitoring tools.

Requirements

10–12+ years in enterprise infrastructure/networking, with 4+ years leading teams (hiring, coaching, performance management).
Proven track record operating multi-site environments with high availability expectations and strong stakeholder visibility.
Strong incident leadership and operational maturity: you’ve built (or significantly improved) monitoring, on-call, RCAs, and change control.
Wireless & RF expertise: ability to diagnose and resolve real-world Wi-Fi reliability problems (interference, capacity, roaming, sticky clients, mis-tuned RF, AP placement).
Strong working knowledge of: Aruba Central (ops, configuration standards, troubleshooting) Aruba switching (enterprise access/distribution patterns) Cisco SD-WAN (site connectivity, policy, path performance troubleshooting) Palo Alto ION (site edge/SASE operations, reliability patterns)
Experience supporting hybrid environments spanning on-prem infrastructure and cloud dependencies.
Monitoring/observability experience—ideally implementing platforms like Dynatrace—and driving adoption into operational practice.
You simplify complexity: turning “tool sprawl” into a clean operational system with clear dashboards and meaningful alerts.
Strong communication and executive presence; calm and structured under pressure.
Passion for Axon’s mission to protect life, accelerate justice, and build safer communities.

Nice To Haves

Experience delivering explicit service targets like 99.9% uptime for employee-facing services (especially Wi-Fi).
Experience with user experience monitoring such as Aruba UXI or similar endpoint experience telemetry.
Experience supporting manufacturing/warehouse sites or mission-critical multi-site operations.
Familiarity with ITSM practices and tools for incident/problem/change management.

Responsibilities

Lead, mentor, and scale a high-performing Infrastructure team across corporate network, site connectivity, and operational excellence.
Translate business needs (RTO readiness, executive experience, site growth) into a clear infrastructure roadmap with measurable reliability outcomes.
Establish a culture of end-to-end ownership: clear service boundaries, accountable incident leadership, and disciplined follow-through.
Own stability and standards across Axon’s current stack, including Aruba Central, Aruba switching, Cisco SD-WAN, and Palo Alto ION.
Deliver an explicit reliability target of 99.9% uptime for RTO hub office Network and Wi-Fi, with defined service ownership, monitoring, and response standards.
Build and execute a wireless performance program grounded in RF fundamentals: Site surveys and spectrum analysis Capacity planning for high-density areas Channel/power optimization and interference mitigation Roaming/association/authentication troubleshooting Validation plans that prove improvement (not “we think it’s better”)
Prioritize high-visibility areas where experience matters most (executive/VIP spaces, key meeting floors, critical collaboration zones).
Modernize observability by implementing and operationalizing monitoring tools(dashboards, alerting, adoption into incident workflows).
Bring order to an existing monitoring ecosystem (potentially including tools like ThousandEyes, LogicMonitor, and others): reduce noise, improve signal quality, and standardize what “actionable” means.
Establish and enforce operational excellence: Incident response and comms cadence Post-incident reviews / RCA with tracked corrective actions Change management (peer review, maintenance windows, rollback plans, post-change validation) On-call readiness and runbooks for repeatable failures
Improve reliability metrics such as time-to-detect, time-to-restore, and repeat incident rates.
Own multi-site vendor and circuit lifecycle management: inventory, renewals, change orders, ISP coordination, and escalation.
Partner with Finance/Procurement to ensure billing accuracy and prevent service disruption caused by vendor administrative breakdowns.
Manage vendor performance with clear expectations, escalation paths, and documentation.
Partner closely with IT Support, Client Engineering/Collaboration, Security, Facilities/Workplace, and Manufacturing/Operations to deliver end-to-end outcomes.
Provide executive-ready status reporting on reliability, incident trends, risk, and roadmap progress.