Senior Manager, Global Mobility Experience

The Coca-Cola Company•Atlanta, GA

About The Position

Position Overview: Management of global vendors and Global Mobility policy interpretation, development and exceptions. Function Specific Activities: Key Responsibilities 1. Experience Queries Management Serve as the primary point of contact for internal process partners and vendor‑generated experience queries, providing timely and accurate resolutions. Triage and resolve issues escalated by internal process partners or vendors, ensuring adherence to service‑level expectations defined in vendor agreements. Monitor query trends to identify recurring issues and recommend process or policy improvements. Partner with internal functions to ensure cross-functional alignment when resolving complex issues, in line with end-to-end process responsibilities 2. Vendor Management & Performance Oversight Act as the designated Vendor Relationship Manager — responsible for day‑to-day oversight, performance monitoring, and maintaining ongoing interaction with assigned vendors. Conduct regular (bi-annual) vendor performance reviews, ensuring service delivery meets contractual obligations and business requirements, consistent with expectations in vendor contracts Request, review, and evaluate audit reports, document findings, and complete relevant evaluation templates. Escalate deficiencies, qualified audit results, or non‑performance issues to governance partners or senior management as required. Maintain strong relationships with vendors to drive continuous improvement and ensure the company receives full value from contracted services—aligned with mobility vendor oversight responsibilities 3. Policy Interpretation & Development Interpret internal Global Mobility policies Provide expert guidance to business stakeholders on the correct application of policies when managing vendor activities and experience cases. Identify areas where additional policy clarity or flexibility is required, participating in drafting and updating policy documentation to support evolving business needs. Collaborate with internal stakeholders to ensure new or updated policies are effectively communicated and implemented. 4. Policy Exceptions Management Manage end‑to-end policy exception requests, including validation, documentation, escalation, and approval processes Ensure all exception requests are supported with required justification and routed to the correct authorised approver Track exception trends and recommend policy or process updates to reduce recurring exceptions. Maintain exception logs to support audit readiness and governance reporting requirements. 5. Additional Responsibilities Partner with internal stakeholders to ensure vendors comply with training, documentation, and contractual obligations, consistent with vendor‑governance expectations Support sourcing and contract renewal processes where relevant, providing performance input and business justification. Ensure adherence to third‑party risk management controls, including ongoing assurance of vendor control environments Maintain clear documentation of communications, decisions, and escalations for audit and compliance purposes. Participate in cross-functional governance forums and continuous improvement initiatives related to vendor performance, policy compliance, and operational excellence. What you need to be successful Bachelors Degree Related Work Experience: 5 years of experience in relocation services delivery. Management of outsourced vendor operations experience is desired Customer Relationship - Ability to facilitate and accelerate the business relationship based upon an understanding of the customer and services provided Strong communication skills Analytical skills – Analyze vendors performance and identified service breakdown and make decision on what has not worked, and propose / decide how to fix process issues Job Requirements: Education: Bachelor's Degree or University (Required) Years of Experience:

Requirements

Bachelors Degree
5 years of experience in relocation services delivery.
Customer Relationship - Ability to facilitate and accelerate the business relationship based upon an understanding of the customer and services provided
Strong communication skills
Analytical skills – Analyze vendors performance and identified service breakdown and make decision on what has not worked, and propose / decide how to fix process issues
Education: Bachelor's Degree or University (Required)

Nice To Haves

Management of outsourced vendor operations experience is desired

Responsibilities

Serve as the primary point of contact for internal process partners and vendor‑generated experience queries, providing timely and accurate resolutions.
Triage and resolve issues escalated by internal process partners or vendors, ensuring adherence to service‑level expectations defined in vendor agreements.
Monitor query trends to identify recurring issues and recommend process or policy improvements.
Act as the designated Vendor Relationship Manager — responsible for day‑to-day oversight, performance monitoring, and maintaining ongoing interaction with assigned vendors.
Conduct regular (bi-annual) vendor performance reviews, ensuring service delivery meets contractual obligations and business requirements, consistent with expectations in vendor contracts
Request, review, and evaluate audit reports, document findings, and complete relevant evaluation templates.
Interpret internal Global Mobility policies
Provide expert guidance to business stakeholders on the correct application of policies when managing vendor activities and experience cases.
Identify areas where additional policy clarity or flexibility is required, participating in drafting and updating policy documentation to support evolving business needs.
Manage end‑to-end policy exception requests, including validation, documentation, escalation, and approval processes
Ensure all exception requests are supported with required justification and routed to the correct authorised approver
Partner with internal stakeholders to ensure vendors comply with training, documentation, and contractual obligations, consistent with vendor‑governance expectations
Support sourcing and contract renewal processes where relevant, providing performance input and business justification.
Ensure adherence to third‑party risk management controls, including ongoing assurance of vendor control environments
Maintain clear documentation of communications, decisions, and escalations for audit and compliance purposes.
Participate in cross-functional governance forums and continuous improvement initiatives related to vendor performance, policy compliance, and operational excellence.