Senior Manager, Global Loyalty Roadmap

Marriott • Bethesda, MD

7d • Hybrid

About The Position

The Senior Manager, Global Loyalty Roadmap is a key member of the Loyalty
Program Management Team and a strategic thought partner to the Director. This
role manages the operational cadence that enables the Loyalty, Cards, and New
Business (LCB) organization’s strategic priorities: structuring senior
leadership working sessions, governing loyalty technology prioritization, and
driving cross-functional coordination across Global, Continent, Digital,
Technology, Analytics, and partner teams.

Serving as a connective hub across the loyalty ecosystem, the role translates
strategy into a cohesive, executable roadmap with clear milestones,
dependencies, and measurable outcomes. Beyond execution, the Senior Manager is
expected to proactively identify strategic risks, surface dependencies, and
bring forward recommendations that sharpen leadership decision-making. This
position reports to the Director, Global Loyalty Roadmap and supports the Global
Officer.

Requirements

• Bachelor’s degree from an accredited university in Business Administration, Hospitality Management, or related major
• Five or more years of relevant professional experience in hospitality, consulting, or a related field, demonstrating progressive career growth and exceptional performance
• Project management skills, including demonstrated ability to lead multi-functional teams to concrete results

Nice To Haves

• Strong knowledge of the loyalty competitive landscape and ability to remain current with industry trends
• Experience synthesizing complex information into clear, executive-ready narratives and recommendations
• Understanding of the hospitality space and the needs of different brand tiers and consumer segments

Responsibilities

• Collaborate with the Global Officer and Director to define in-year and multi-year strategy for the LCB organization, bringing forward recommended framings and identifying risks proactively
• Design and facilitate leadership working sessions to drive alignment on strategic initiatives in accordance with enterprise-level objectives
• Support communication of LCB strategy with internal stakeholders across the enterprise and with select external stakeholders (e.g., owners, FMCs) where appropriate
• Develop executive-level presentations for senior leadership and key stakeholders related to strategic roadmap development, project status, and portfolio-level performance
• Oversee the intake and governance process for loyalty technology initiatives, ensuring projects are properly sized, sequenced, and reviewed across technology, digital, and enterprise prioritization processes
• Support ongoing documentation associated with strategic planning, initiative prioritization, and quarterly reporting
• Provide ongoing monitoring of progress against program and project-level milestones and performance metrics, developing reporting on associated risks and issues for leadership
• Assess the effectiveness of governance forums and prioritization cadences on an ongoing basis, recommending improvements to ensure they drive decisions rather than status updates
• Manage recurring leadership meetings and stakeholder forums, including sourcing topics, organizing agendas, and ensuring the right issues reach the right audiences
• Coordinate cross-functional working teams comprised of senior discipline experts including representatives from IT, Digital, Loyalty Operations, Global Operations, Human Resources, Cards, Finance, and Customer Engagement Centers to meet objectives on time and on budget
• Serve as a coordination point for initiative-specific execution across the loyalty portfolio, partnering with relevant stakeholders to drive accountability and remove blockers
• Manage loyalty champion programs focused on strengthening team culture and accelerating AI adoption through advocacy, enablement, and cross-team collaboration
• Support associate engagement initiatives, organizational events, and talent development programming across the LCB organization

Benefits

• All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
• Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level