Senior Manager, Global IT Network Service

Safelite • Columbus, OH

125d

About The Position

The Senior Manager, Global IT Telecom & Network Service is a customer service focused role. They are responsible for developing and managing network service level agreements with the Belron business, IT and external service providers to ensure Belron's global network service requirements and obligations are met. They also ensure that the necessary actions are taken to respond to network problems or improve the network service. Working in partnership with the service operations and network supplier management teams to build and maintain relationships within the business, IT and supplier organizations, the service manager builds and nurtures a key understanding of the business strategy and business model translating that into Network Services accountability. This role interfaces with key IT and Business stakeholders with a global and local presence at a senior level and requires maintaining key relationships within Belron and the suppliers to deliver a world class network service.

Requirements

• Bachelor's Degree or equivalent.
• 7-10 years IT Service / Technical Management experience.
• 7-9 years supporting development of Network Strategy & Service Design and network operations/managing network suppliers.
• 7-9 years experience of operating in a transformational landscape and global setting.
• Demonstrates business process acumen.
• Demonstrable understanding and experience of ITIL.
• Ability to engage, build relationships with and influence senior leadership and stakeholders.
• Excellent analytical skills including an ability to anticipate and highlight potential issues and opportunities.
• Strong oral and written communication.
• Strong facilitation and negotiation skills.
• Strong leadership skills.
• Strong Project Management skills.
• Good understanding of operational expenditure (OPEX) finance.

Responsibilities

• Lead the Network Services for the US and APACS within their remit, defining, managing, measuring, and meeting customer expectations.
• Ensure services meet agreed SLAs, monitor performance, and drive actions to resolve issues or improve service quality.
• Provide day-to-day leadership of the Network Service Capability, including direct oversight of the US Senior Network Manager, US Technical Operations Centre (TOC), and US Telecoms team.
• Act as the senior point of accountability for all aspects of network service delivery and assurance.
• Manage the interface between Network Services and internal customers, users, and third-party service providers.
• Lead the planning and documentation of business continuity activities related to network services.
• Support the development and refinement of contracts, OLAs, and SLAs in collaboration with Global Network Services Management.
• Ensure delivery of network project milestones across the team.
• Drive initiatives regarding improvements to existing processes, providing feedback, develop new practices & procedures, support audit initiatives.

Benefits

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k.
• 401(k) plan with company matching.
• Medical coverage plans customized to suit your needs.
• Paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees