Senior Manager, Global Delivery Capabilities

Edward Jones • Tempe, AZ

4d • Hybrid

About The Position

This job posting is anticipated to remain open for 30 days, from 07-Jan-2026. The posting may close early due to the volume of applicants. Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report . ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. The Global Delivery Capabilities - Senior Manager will play a critical role in designing and operationalizing the global delivery workforce model for Edward Jones. This role partners with functional leaders and sourcing to develop scalable, cost-effective, and strategic workforce solutions across onshore, nearshore, and offshore locations with our strategic partners. The individual will ensure alignment between delivery models and enterprise strategy, supporting service design, sourcing alignment, and performance optimization. This position is ideal for a strategic thinker with consulting or operating model design experience who can translate business needs into practical, sustainable workforce strategies.

Requirements

• Bachelor's Degree
• 6-10 Years experience
• Deep understanding of global workforce and operating model design
• Strong consulting background, with exposure to functional and enterprise-level delivery strategy
• Familiarity with sourcing strategies, contract management, and vendor governance
• Experience with workforce transformation in offshore/nearshore contexts, ideally including India
• Knowledge of functional operations such as Digital, Data, Compliance, Finance, and HR
• Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday

Responsibilities

• Define and continuously refine Edward Jones' global workforce delivery model in collaboration with functional leaders
• Develop tailored workforce strategies for each major function, ensuring alignment to delivery goals and enterprise transformation objectives
• Partner with Sourcing to co-design offshore vendor contract frameworks that support functional strategies and enable flexible, scalable service delivery
• Drive alignment between workforce model design and firm-wide strategic objectives, balancing experience, operational effectiveness and cost-efficiency
• Monitor the performance and maturity of delivery models, recommending adjustments and scaling strategies as required
• Act as a subject matter expert and internal advisor on global workforce delivery trends, risks, and opportunities

Benefits

• Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage.
• Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates.
• Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account.
• Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism.
• Associates may be eligible for bonuses and profit sharing.
• All associates are eligible for the firm's Employee Assistance Program.
• For more information on the Benefits available to Edward Jones associates, please visit our benefits page

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees