About the position
The Senior Manager, Global Benefits is responsible for overseeing all global benefit programs, including @YourBest (well-being), the international EAP (employee assistance plan), ISOS (emergency travel support) and the business travel accident plan. The Senior Manager, Global Benefits is a global role that reports to the Senior Director, International Benefits. The Senior Manager will oversee well-being activities, including providing well-being support to the local People Function and business teams and working independently with the well-being vendor, WebMD. Additionally, the Senior Manager, Global Benefits will work closely with the rest of the Global Benefits team, Mercer-Marsh Benefits consultants, brokers and vendors. The role will manage/be supported by one fulltime contractor. Additionally, there is a requirement to work from the office at least three days per week.
Responsibilities
- Provide guidance & expertise in all areas of well-being, ensuring a holistic approach to providing colleagues support for their emotional, physical, financial and social needs
- Execute on a multi-year global well-being strategy, including annual deliverables
- Develop well-being metrics to measure engagement, effectiveness, and value to our colleagues and the company.
- Recommend program improvements as appropriate to maximize benefits to the colleagues and ensure strong overall experience.
- Develop and maintain a master calendar of well-being activities, events and milestones
- Establish and coordinate the efforts of a network of well-being advocates across the businesses
- Work with consultants, brokers and local Finance to conduct annual renewals
- Socialize renewal results and gain approval
- Distribute new program costs and designs to budget owners
- Work closely with internal communication experts to promote programs, engage colleagues and oversee the company's investment
- Work with internal communications, legal, local HR and consultants (if applicable) to develop benefits communications, including well-being campaigns
- Work closely with the Global Benefits Team to ensure well-being programs are properly integrated in overall benefits offerings
- Ensure that practices and procedures for the programs comply with regulatory and local legislative requirements
- Ensure proper governance of benefits plans by incorporating regular reporting, review, and oversight
- Collaborate with professional benefits organizations and networking groups to understand trends (both emerging and established) in the areas of well-being and global benefits programs
- Oversee and manage the day-to-day operations of all global well-being programs and vendor partnerships, including but not limited to @YourBest and the Employee Assistance Program
- Oversee and manage ancillary global benefit plans, including but not limited to International SOS, business travel accident, and discount programs
- Support response to emergency situations such as pandemics, natural disaster and conflicts.
- Manage relationships with all global benefits and well-being vendors, and hold them accountable to high quality, flawless execution and superior service levels
- Assist with managing, tracking and coordinating projects
Requirements
- A bachelor's degree or equivalent
- A minimum of 7 years of benefits related experience
Nice-to-haves
- Experience collaborating across teams, businesses, and time zones
- Strong time management and organizational skills.
- High level of accuracy and attention to detail.
- Customer service-oriented with a value-add approach to tasks and projects.
- Creative with a good eye for design and the ability to generate new ideas.
- Proactive with strong initiative and the ability to anticipate needs.
- Strategic thinker who brings marketing insights to shape campaign approaches and collateral development.
- Flexible, can-do attitude.
- Energetic and ambitious, driven to succeed.
- Confident in briefing and liaising with design, web, and social media agencies to develop and finalize campaign collateral.
- Proficient in Microsoft PowerPoint, Word, and Excel
Benefits
- Health and welfare benefits
- Tuition assistance
- 401K savings and other retirement programs
- Employee assistance programs
