Senior Manager, Game Integration Architect

Discord•San Francisco, CA

1d•$232,000 - $261,000•Onsite

About The Position

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. The Senior Manager of the Game Integrations team leads a team that is responsible for helping game developers successfully integrate Discord's suite of developer tools (including the Social SDK) into their games and optimize their overall Discord Community presence. This role combines people leadership with hands-on technical expertise: you'll manage and develop a team of specialists while personally serving as the technical expert on our most complex integrations. This will start as a player-coach role ideal for someone with deep experience in game development, particularly multiplayer, who wants to build and lead a high-performing team while staying close to the technical work. This role is expected to evolve into a management-only role as the team scales.

Requirements

Experience managing a team, with a demonstrated ability to develop talent and drive team performance
Technical background in game development
Direct experience working within a game studio or game ecosystem provider
Ability to read, understand, and discuss code across multiple languages
Familiarity with game engines (such as Unity, Unreal, proprietary), platforms, and development toolchains
Excellent communication skills with the ability to translate complex technical concepts for varied audiences
Track record of building relationships with technical and non-technical stakeholders
Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties).

Nice To Haves

Proficiency in Korean or other languages (Mandarin, Japanese)
Experience as a Solutions Engineer, Solutions Architect, Technical Account Manager, or similar customer-facing technical role
Experience with gamedev focused developer platforms or SDK integrations
SQL proficiency and experience with data analysis
Background in developer relations or developer experience
Familiarity with Discord Communities

Responsibilities

Team Leadership Manage, mentor, and develop a team of Integration (Social SDK, new emerging products) and Community (Official Server optimization) Specialists, setting clear goals aligned with department objectives
Drive continuous improvement across the team through regular retrospectives and feedback
Identify growth opportunities and create developmental assignments that expand team capabilities
Collaborate with cross-functional leadership to ensure team focus aligns with broader company initiatives
Technical Leadership Establish systems, tools and automations that evolve the managed white glove service of today into at-scale, repeatable processes.
Serve as the subject matter expert for technically complex integrations
Lead technical discovery sessions and architectural reviews for high-stakes customer implementations
Provide expert guidance on best practices for integrating Discord's Social SDK and enabling commerce in diverse game genres, engines and platforms
Translate complex business requirements into technical implementation plans
Contribute to product roadmap decisions based on customer feedback and technical insights
Customer Partnership Own solution architecture for Discord's most technically challenging AAA managed accounts
Build trusted advisor relationships with senior technical stakeholders at partner studios
Develop strategies for your portfolio of developers to maximize the value of Discord's developer and Community tools
Prepare and deliver technical updates to stakeholders on integration progress and milestones
Cross-Functional Collaboration Partner closely with Sales, Product, and Engineering teams to drive successful customer outcomes
Contribute to sales enablement through technical documentation, reference architectures, and case studies
Inform product and cross-functional leadership on operational aspects of customer integrations