Senior Manager, Functional Consulting

Aptean

8d•Remote

About The Position

The Senior Manager, Functional Consultants works to build and scale a consulting organization in a fast-moving SaaS environment, enabling employee growth while achieving customer and company success. The individual is responsible for providing direction and guidance to direct reports as well as the development of a comprehensive and detailed methodology to ensure successful implementation. The Senior Manager, Functional Consultants will lead a team of 6 - 12 direct reports, on average. Individual must regularly and effectively deal with customers on various levels, such as steering committee participation, issues resolution, and concerns escalated from direct reports and project management. Heads and leads ERP and EDI implementation and delivery for all EDI Direct and EDI One implementation projects, including managing the ERP EDI product delivery team. Escalation management for internal and external stakeholders for ERP AND EDI projects. Reduce project backlog as well as ‘time to value’ and ‘time to delivery’ through standard process improvement and leveraging AI for efficiency and automation. Trains new consultants in product delivery and methodology. Detailed onboarding process should be maintained and followed for all new hires. Develops, reviews and maintains implementation methodology and supporting materials that are consistent with customer needs. Monitors effectiveness in satisfying customer needs. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Uses Aptean tools such as Culture Amp to conduct regular and periodic one-on-one sessions with direct reports. Coordinates and conducts regular team meetings to communicate pertinent Company and team information; ensures that good lines of communication and good working relationships are maintained with all personnel involved in the implementation process, both internal and external. Ensures that team visits customer sites as required; treats customers in a professional manner; and follows up rapidly on all requests for information, support and services. Maintains open lines of communication with customers, employees and third parties. Ensures Team remains current on products, optional modules, and areas of specialization with regard to product changes and enhancements; develops expert, specialized application/Team knowledge by using available documentation and attending training classes. Maintain a certain percentage of employee utilization while continuing to keep team up to date on software enhancements and assist other departments as necessary. (Typically, 65% on average.) Participates in sales presentations for new prospects on an as-needed basis. Assists in the analysis of consulting projects to determine the degree of difficulty involved and the number of days necessary to complete the project.

Requirements

7+ years' experience in Implementations and Professional Services
3+ years' experience managing direct reports
Strong background in manufacturing or supply chain industries

Responsibilities

Providing direction and guidance to direct reports
Development of a comprehensive and detailed methodology to ensure successful implementation
Lead a team of 6 - 12 direct reports
Regularly and effectively deal with customers on various levels, such as steering committee participation, issues resolution, and concerns escalated from direct reports and project management
Heads and leads ERP and EDI implementation and delivery for all EDI Direct and EDI One implementation projects, including managing the ERP EDI product delivery team
Escalation management for internal and external stakeholders for ERP AND EDI projects
Reduce project backlog as well as ‘time to value’ and ‘time to delivery’ through standard process improvement and leveraging AI for efficiency and automation
Trains new consultants in product delivery and methodology
Develops, reviews and maintains implementation methodology and supporting materials that are consistent with customer needs
Monitors effectiveness in satisfying customer needs
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Coordinates and conducts regular team meetings to communicate pertinent Company and team information
Ensures that good lines of communication and good working relationships are maintained with all personnel involved in the implementation process, both internal and external
Ensures that team visits customer sites as required; treats customers in a professional manner; and follows up rapidly on all requests for information, support and services
Maintains open lines of communication with customers, employees and third parties
Ensures Team remains current on products, optional modules, and areas of specialization with regard to product changes and enhancements
Develops expert, specialized application/Team knowledge by using available documentation and attending training classes
Maintain a certain percentage of employee utilization while continuing to keep team up to date on software enhancements and assist other departments as necessary
Participates in sales presentations for new prospects on an as-needed basis
Assists in the analysis of consulting projects to determine the degree of difficulty involved and the number of days necessary to complete the project