Senior Manager, Fulfillment - Unilever Prestige

Dermalogica•Riverside, CA

3d•$120,000 - $140,000

About The Position

Unilever Prestige is the Luxury Beauty division of Unilever that holds eight companies/brands: Dermalogica, Murad, Living Proof, Hourglass, Tatcha, Paulas Choice, K18 and Garancia. The businesses have a global footprint, are omni-channel in nature and with a heavy index to e-commerce and direct to consumer offerings. Our brands blend luxury physical in-store experiences with digitalized e-commerce offerings including digital technologies embedded within product offerings. It operates a unique organizational model that places high emphasis on independence, entrepreneurship, and speed, all rooted in individual breadth and depth of capability. The division is one of Unilevers key strategic bets and has seen consistent double-digit growth through both organic and M&A growth. The Opportunity: We are seeking a Senior Manager, Fulfillment to oversee operations at our multi-brand West Coast Hub operated by a world-class 3PL partner. This role is responsible for ensuring operational excellence across e-commerce, retail, and B2B channels by managing the day-to-day 3PL relationship, driving process improvements, and ensuring service and cost commitments are met. The ideal candidate will bring both strategic oversight and hands-on operational expertise, balancing fulfillment execution with project management to support network optimization, new capabilities, and continued growth.

Requirements

7+ years of experience in fulfillment, logistics, or warehouse management, including direct experience with 3PL operations.
Proven track record of leading high-volume DTC and B2B fulfillment across multiple channels.
Strong understanding of warehouse and freight cost drivers, with experience managing budgets, invoicing, and cost-per-unit performance.
Skilled in stakeholder management with excellent communication, influencing, and problem-solving capabilities. Able to act as a trusted advisor to brand stakeholders.
Strong project management skills; ability to deliver new capabilities and continuous improvements in a fast-paced environment.
Proficiency in Microsoft Excel and operational systems (WMS, TMS, ERP).
Ability to work independently while balancing cross-functional and cross-brand needs.
Flexibility to be onsite at the West Coast Hub 2 days per week; additional travel as required.

Nice To Haves

Experience in beauty, personal care, or premium consumer brands is preferred, with an understanding of high-touch fulfillment, Kitting/VAS and channel specific requirements.

Responsibilities

Oversee daily 3PL performance across inbound, outbound, inventory management, kitting, and value-added services.
Ensure service levels, inventory integrity, and on-time/in-full (OTIF) delivery commitments are consistently met.
Monitor productivity and cost per order across customer channels; identify and implement opportunities to improve efficiency.
Provide operational guidance and support to brand logistics leads, ensuring cross-brand alignment and equitable service delivery.
Support the integration of additional brands into the 3PL site, ensuring smooth transitions with minimal disruption.
Serve as the primary point of contact for 3PL leadership; build strong, collaborative relationships to deliver on service, cost, and quality metrics.
Hold 3PL accountable for SLA performance, compliance with SOPs, and corrective action on service or cost issues.
Own the budgeting process with the 3PL, ensuring adherence to productivity and cost targets.
Conduct regular reviews of KPIs and vendor scorecards; ensure billing accuracy and costs are aligned with contractual agreements.
Provide forecasted volumes and demand signals to 3PL partners; manage tradeoffs across service, cost, and capacity.
Collaborate cross-functionally with internal teams (e.g., marketing, customer service, finance) to support launches, promotions, and special programs.
Project manage the rollout of new fulfillment capabilities, including defining requirements, user testing, and implementation.
Develop detailed project plans and manage cross-brand initiatives that improve fulfillment efficiency and scalability.
Identify, implement, and drive process improvements to enhance efficiency, reduce cost, and improve customer experience.
Leverage data and analytics to identify trends, forecast potential issues, and implement solutions.
Create a framework for knowledge sharing across brands and partners to prevent silos and ensure successful strategies and best practices are applied consistently.
Regularly review and update SOPs with 3PL to reflect evolving best practices and operational requirements.
Track and report on 3PL performance, including order accuracy, on-time delivery, and inventory integrity.
Establish reporting for orders received vs. forecast and aged order backlog, providing actionable insights to senior management.
Publish vendor performance scorecards and partner with 3PL on corrective actions where required.