Senior Manager, Fulfillment Strategy - eCommerce

Walmart • Bentonville, AR

131d • $90,000 - $180,000

About The Position

In this role, you will be a key leader on the business team, ideating, innovating, and delivering on post transaction capabilities that drive customer acquisition, retention, revenue growth and profit for Walmart eCommerce. You will be part of a team that is responsible for delivering the annual financial and customer satisfaction goals for the eCommerce business. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Marketing, Merchandising, Product, Engineering, Store and FC Operations, Finance, and others to identify opportunities, solve problems and developing new propositions that drive value for our customers.

Requirements

• 5 years of experience in business or product operations & strategy, process improvement, or related fields.
• Strong oral and written communication skills - including the ability to develop and deliver complex messages in a simple, actionable way.
• Strong analytical skills - creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis.
• Proven ability to bridge data with business insights to drive relevant, actionable output.
• Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment.
• Customer-centric & curious: passionate about improving the Walmart customer experience.
• Previous eCommerce or Retail experience; operations or customer experience roles a plus.

Nice To Haves

• Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

Responsibilities

• Defining long-term vision and technology strategy around the capabilities needed to deliver best in class fulfillment experiences.
• Providing thought leadership on internal and external best practices and standards to drive decision making.
• Conducting benchmark studies and competitive assessments.
• Working cross-functionally with partner teams across multiple locations so communication, collaboration, and organization are key to your success.
• Leading key cross-functional projects that span across multiple teams within the organization.
• Collaborating daily with cross-functional team members including SCM, Design, Product, Store Operations and more.
• Working with product to build prototypes to communicate design ideas to users and internal stakeholders.
• Conducting research, user testing and validation that will ensure that the experiences/propositions we build are designed to prioritize our customers and associates.
• Defining metrics and KPIs that will help us measure and track business goals.
• Communicating roadmaps and priorities and collaborating across business areas for roadmap prioritization including, engaging with key partners to determine the best product and business strategies, and gaining buy-in from executive-level leadership.
• Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives.

Benefits

• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree