Senior Manager, Fulfillment Operations (Pharmacy)

Blink Health • St. Louis, MO

76d

About The Position

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Requirements

• 7+ years of leadership experience in warehouse, fulfillment, or logistics operations; experience in central fill pharmacy workflows or pharmaceutical inventory is preferred.
• Proven ability to optimize fulfillment operations and implement technology-driven improvements.
• Experience with Lean, Six Sigma, or other process improvement methodologies is a plus.
• Strong people management skills with a track record of building and leading high-performing teams.
• Expertise in inventory control, supply logistics, and vendor relationship management.
• Strong analytical skills and data-driven decision-making abilities.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in warehouse systems, productivity dashboards (e.g. Tableau), and Microsoft Excel/Google Sheets.
• Must be located in or willing to relocate to the St. Louis, Missouri area (Chesterfield).

Responsibilities

• Work with the pharmacy operations team (pharmacists/technicians) to meet/exceed daily SLAs and cut-off times; ensuring consistent, predictable operational performance.
• Oversee the physical flow of inventory and materials, including receiving, staging, storage, and support for outbound packaging workflows (excluding direct medication handling).
• Establish and maintain daily workflow processes, including station prep checklists, staging quotas, replenishment schedules, and end-of-day protocols.
• Monitor intraday throughput and fulfillment SLAs; dynamically adjust labor and employee assignments based on real-time performance data.
• Design and manage a safe, scalable, and efficient facility layout that supports high-throughput operations and reduces bottlenecks.
• Ensure smooth material flow from receiving through outbound to minimize travel time and congestion.
• Support implementation and ongoing use of automation and technology systems (e.g., barcode scanners, conveyors).
• Oversee the flow of pharmaceutical and non-pharmaceutical inventory, including forecasting, receiving, storage, and replenishment (excluding medication handling).
• Own vendor coordination, ordering, and delivery scheduling to prevent stockouts and support continuous operations.
• Lead inventory control programs, including cycle counts and reconciliation audits.
• Ensure all workstations are fully stocked with supplies through proactive staging and restocking processes.
• Directly manage a team of non-clinical staff, including Fulfillment Support Associates.
• Set daily goals and expectations; provide coaching, performance feedback, and ensure compliance with standard operating procedures (SOPs) and safety standards.
• Partner with the Pharmacist-in-Charge (PIC) to align non-clinical operations with regulated pharmacy workflows.
• Collaborate with Facilities, IT, and Procurement to ensure operational continuity, solve emergent issues, and support growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior