Senior Manager - Freight Services Manager

Wabtec Corporation • Erie, PA

70d • $102,500 - $146,000

About The Position

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Who will you be working with? The Wabtec Services IT team supports the strategy, initiatives, and IT solutions/systems that unlock growth and productivity for Wabtec aftermarket businesses. The Data Products team currently supports all strategic initiatives that lay the foundation of data that various business teams leverage to drive productivity and efficiency in how we deliver service to our customers. In particular, the CMR (contract margin review) systems create the foundation for how we measure key indicators of contract profitability for a $2B service business. This role will require a leader with experience to manage existing solutions to ensure stability, creativity and problem-solving skills to define the future of our system strategy, and leadership to connect dots across various team and execute a variety of programs.

Requirements

• Bachelor’s degree from an accredited college or university preferably in computer science or STEM majors.
• Minimum 8 years of relevant IT experience.
• Minimum 2 years of people leadership experience.
• Minimum 5 years proven experience using project management methodologies to deliver business value and drive significant change across an organization.
• Minimum 5 years' experience with running IT operations, PMO processes, and driving continuous improvement.

Nice To Haves

• Strong business analysis, problem solving, and strategy development skills.
• Identifies the business and strategic needs, concerns, and desires for the value delivery capabilities of IT products.
• Adopts a holistic systems perspective.
• Empathizes with multiple points of view.
• Challenges program/product planning assumptions.
• Ability to work with cross-functional teams to help build effective strategy and processes.
• Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization.
• Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking, analytical skills and best practices.
• Accountable for policy decisions with incomplete, conflicting information and uncertain long-term dynamics.

Responsibilities

• Collaborate with large cross-functional teams to influence both business and IT functions, ensuring alignment with program objectives.
• Partner with teams to develop the strategy and roadmap for the CMR system.
• Serve as the business relationship manager for the Freight Services contract performance team, Freight Customer Service, and Freight Pricing team.
• Define and execute IT programs that support strategic goals.
• Manage the day-to-day execution of projects that require both project management and business analyst skills.
• Track requirements, stakeholder expectations, key milestones, testing progress, and overall project health.
• Provide regular updates to stakeholders.
• Oversee ongoing CMR system operations, managing budgets, processes, and resources.
• Ensure service level agreements are met across system availability, performance, incident management, service requests, change management, and minor enhancements.
• Ensure operational stability and compliance with Wabtec policies, including SOX and ISO standards.
• Perform initial and final financial reviews and ensure operational and project budgets are defined and adhered to.
• Partner and support the operations team responsible for Parts Solution applications to ensure SLA’s are met for system performance, availability, and incidents.
• Manage the staff of employees and contingent workers required to perform and execute the above scope.
• Monitor and review the work of staff members, including conducting annual performance reviews.
• Define clear goals and objectives for team members, along with coaching and mentoring the team as needed.
• Create and own the services data strategy while establishing and driving a roadmap to execute initiatives.
• Identify and implement various process improvement technologies that can include AI / RPA / EDI / Salesforce Agents and other technologies.

Benefits

• Health, welfare, and retirement benefits.
• Annual bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees