Senior Manager – Fraud Risk Strategy – Agentic Commerce

American Express•Phoenix, AZ

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The fraud landscape is dynamic, and the modus operandi are always evolving, with fraudsters becoming ever more sophisticated and leveraging new technology for committing fraud. At the same time, the advent of Agentic AI and Agentic commerce is driving exciting innovations in the payments space but also creating new attack vectors for fraudsters. Addressing these trends will require rapid and effective decision making, strong collaboration with internal and external partners and a strong external focus to stay plugged in to innovations, new form factors and of course adaptations by fraudsters. The Agentic Commerce Fraud Risk team is looking for an energetic and high-performing Senior Manager to drive innovation in agentic commerce fraud strategy. You will have the power to identify interesting and actionable insights that would have a meaningful impact on our customers and our business. You will be responsible for developing and implementing new strategies and capabilities for fraud prevention. To succeed in this role, you would need to have a very good blend of technical skills, innovative thinking and relationship building skills.

Requirements

Undergraduate / Master’s Degree in Science, Technology, Engineering, Mathematics, or Computer Science
Experience with data processing tools such as R, SAS, SQL, Hive, Yellow Brick, or Python is required
Understanding of statistical techniques related to data analysis and correlation
Ability to manage multiple requests and changing priorities and to work in a fast-paced dynamic environment
Proven track record of working proactively and independently to solve problems and drive results
Strong presentation skills to convey data and fraud insights to different stakeholders
Ability to build collaborative, trusting relationships
Strong project management and communication skills to work effectively in a team environment

Nice To Haves

Knowledge of machine learning algorithms is a plus
Working knowledge of fraud landscape and emerging fraud trends in the card space is a plus
Understanding of payment products, emerging technologies and competitive landscape is preferred
Experience/knowledge of Agentic Payments/AI preferred

Responsibilities

Manage fraud losses for proprietary portfolio for Agentic Commerce
Minimize Unprofitable Fraud Related Disruptions, with specific focus on Fraud Strategy Controls
Address Emerging Fraud Trends & Monitor Key Metrics to take Corrective Actions
Conceptualize and implement new variables which would help in reducing approved fraud
Partner with Global Servicing, Digital Labs and other teams
Provide thought leadership for new agentic product integrations
Lead integration of new data sources
Define business requirements for platforms involved in fraud risk prevention strategies.
Establish KPIs and KRIs
Participate in new product development discussions as needed

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities