Senior Manager Financial Services - Bay Shore Branch

Teachers Federal Credit Union • Bay Shore, NY

263d • $95,000 - $125,000

About The Position

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of America's Best-In-State Credit Unions by Forbes Magazine in 2022, Teachers has grown into one of the leading credit unions in the United States. As we broaden our national reach, we will continue to ensure that Teachers is a Best Place to Bank and a Best Place to Work. Teachers offers a variety of exciting career opportunities ranging from part-time and full-time staffers to executive leadership roles. Summary: The Branch Manager manages a retail Credit Union branch that develops and grows customer relationships, promotes products and services, and delivers efficient operations. The Branch Manager is responsible for leading a group of Credit Union professionals to achieve organizational goals for sales, service and operational excellence.

Requirements

• HS Diploma required
• Minimum six years' experience in consumer banking/financial services required
• Minimum of five years of managerial experience required
• Expert experience and knowledge of function and department processes required
• Notary Public license required
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint)
• Analytical problem-solving skills with an impeccable attention to detail
• Excellent oral, written, and interpersonal communication skills
• Strong interpersonal skills and effective working relationships with all stakeholders, both internal and external

Nice To Haves

• Spanish speaking language preferred

Responsibilities

• Oversees daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities
• Schedules, manages, and trains branch staff to maintain the required service coverage
• Ensures staff understands and follows all company policies and procedures to maintain required security, operational, and service quality standards
• Accountable for financial, operational, and customer satisfaction goals for the branch
• Resolves customer or operations issues
• Coordinates with other Credit Union teams to promote products and represent the Credit Union in the community
• Develops and executes integrated sales, relationship strategies that are aligned with Teachers' priorities
• Executes a business plan to achieve expected goals in all business categories
• Supports portfolio growth by identifying opportunities to deepen relationships and increase member acquisition
• Ensures members receive optimal service and monitor/adhere to operational controls
• Develops strong partnership routines with business partners (Mortgage Loan Officers, Lending Specialists, Investment Advisors and others)
• Utilizes various systems to access financial, and production reports to assess branch performance
• Oversees daily operations of the branch, including but not limited to daily and monthly branch audits
• Ensures compliance with Teachers Federal Credit Union's policies and procedures
• Performs all duties inherent in the role of a manager

Benefits

• Paid time off for vacation, personal days, and holidays
• Fully-funded pension plan
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED