Senior Manager, Finance Lead Global

DSV • Woodbridge Township, NJ

2d • $120,000 - $145,000

About The Position

The Finance Lead serves as the main driver for collections activities and acts as the primary point of contact with customers for collection, all billing-related disputes, process updates, and IT changes. This role is central to ensuring efficient communication, effective collections strategies, and seamless teamwork with the billing team.

Requirements

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field
• Previous leadership or people management experience
• Excellent communication, negotiation, and problem-solving skills
• Analytical mindset with the ability to translate data into actionable decisions
• Proficiency in ERP, MS Office, Data & Reporting Tools and Third-Party Agency Portal

Responsibilities

• Lead and oversee the collections process for assigned portfolio, ensuring timely follow-up and effective resolution of all outstanding receivables.
• Serve as the primary point of contact for dispute resolution, working closely with customers, the billing team, and internal stakeholders to address and resolve issues promptly.
• Act as the key speaking partner towards the customer and 3rd party payment company, ensuring a unified and consistent approach in communication and service delivery.
• Serve as the main liaison for DSV billing countries and 3rd party Agency company, maintaining clear communication and alignment across all levels.
• Drive the communication and implementation of all process updates and changes, ensuring transparency and understanding across Finance and Operations teams.
• Coordinate with IT/operations and customers on system updates and changes related to billing, ensuring seamless transitions and minimizing operational disruptions.
• Build and maintain strong partnerships with the billing team, operations and commercial team fostering collaboration and alignment on shared goals and continuous process improvements.
• Support the implementation of a consolidated financial reporting process to enhance visibility and drive efficiency in billing, collections, and dispute management and ensuring invoicing is completed within agreed contractual frameworks.
• Share best practices and provide training to team members to ensure consistency, efficiency, and excellence in processes across all divisions.

Benefits

• Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
• Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits.
• Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
• To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees