The Service Operations Manager at LG Air Conditioning Technologies is responsible for overseeing key post-sales functions, including technical training, aftermarket support, and all Service Champion Programs & platforms. This role will lead efforts to create, maintain, and monitor departmental KPI metrics, implementing effective countermeasures as needed to ensure performance targets are met. A critical aspect of the role is fostering a culture of continuous improvement, empowering team members to succeed, and driving operational excellence. The manager will set strategic goals, ensure effective execution, and track progress through data-driven decision-making and consistent performance reviews.