Senior Manager, Field Engineering Operations

About the position

GEICO is seeking a Senior Manager, Engineering Operations to lead the Field Engineering Operations team supporting over 35,000 associates. In this role, you will be responsible for leading a team of supervisors and engineers servicing Geico associates at various offices throughout the US. With an engineering mindset focused on self-service and automation, you will drive efficiency and innovation, ensuring GEICO's Field Operations teams are delivering an elevated experience for GEICO associates.

Responsibilities

• Lead, mentor, and develop high-performing teams, fostering a culture of innovation, collaboration, and continuous improvement.
• Provide strategic direction, aligning team objectives with GEICO's broader business goals and technological strategies.
• Collaborate with cybersecurity teams to manage vulnerability remediation processes, ensuring all identified risks are addressed swiftly and effectively.
• Develop and implement continuous monitoring and patch management strategies to minimize exposure to security risks.
• Oversee daily operational routines across all Field Engineering teams to ensure seamless service delivery, adherence to SLAs, and optimized processes.
• Lead initiatives to streamline operations, reduce inefficiencies, and implement best practices across the department.
• Champion automation and self-service tools to empower teams and end users to resolve common issues independently.
• Lead efforts to automate routine operational tasks, reducing manual intervention and improving overall system reliability and scalability.
• Lead and manage relationships with external vendors to ensure services are delivered according to SLAs and organizational needs.
• Partner with Supplier Management to negotiate contracts and oversee vendor performance, ensuring alignment with business goals, cost-effectiveness, and service quality.
• Own the budgeting process for Field Engineering, including forecasting, planning, and financial reporting.
• Analyze spending trends and identify opportunities for cost savings while maintaining operational excellence.
• Design, build, and manage operational dashboards to monitor key performance indicators (KPIs) and provide real-time insights into field operations.
• Deliver actionable reports to senior leadership on operational performance, efficiency metrics, and service health.

Requirements

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business or comparable experience.
• At least 8 years of experience in Tech Operations, Engineering, or a related role, with at least 5 years in a leadership or managerial position.
• At least 5 years' experience in vendor management, budget planning, operational reporting, and managing day-to-day Tech operations.
• Background in vulnerability remediation and security practices.
• Demonstrated experience in designing and implementing or supporting projects to deliver self-service and automation solutions.
• Solid understanding of dashboard and reporting tools, with the ability to visualize complex data into actionable insights.

Nice-to-haves

• Experience working in large, distributed environments supporting 30,000+ users.
• Familiarity with cloud platforms, automation tools, and modern IT infrastructure.
• Strong analytical skills with a focus on process improvement and operational efficiency.
• Excellent leadership and team management skills with a focus on driving efficiency and operational excellence.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures