Senior Manager, Facilities & Workplace Services

Car Gurus • Boston, MA

101d

About The Position

The Workplace Service Manager will serve as the operational engine of the workplace - ensuring that the physical environment is safe, efficient, responsive, and optimized to meet the evolving needs of a hybrid, people-centered workforce. The WSM owns the systems, vendors, and standards that make every employee experience frictionless, and every square foot high-performing.

Requirements

• A highly organized, detail-oriented leader with a bias for action.
• Experienced in managing multi-site facilities, vendor operations, and workplace service delivery.
• A reliable on-site presence and problem-solver for all things related to the physical workplace.
• Skilled in vendor performance management, SLA tracking, and preventive maintenance.
• Data-driven, using occupancy analytics to inform space planning and hybrid work strategies.
• Technically adept with a solid understanding of IT infrastructure, AV systems, and booking platforms (e.g., Robin, Jira).
• Knowledgeable in safety regulations and accessibility compliance; confident in leading emergency response efforts.
• A collaborative team player who works cross-functionally with IT, People, Legal, and Real Estate teams.
• A strong communicator and mentor, capable of scaling programs and developing high-performing workplace teams.

Responsibilities

• Lead and mentor a team of Office Coordinators; help scale the FREO function.
• Oversee daily performance of vendors (janitorial, HVAC, security, pantry/barista, and general services).
• Monitor and manage ticketing systems (e.g., Jira); ensure service-level agreements (SLAs) are met.
• Conduct daily site walkthroughs to maintain workplace standards.
• Partner with IT, People, Legal, and other teams to deliver an outstanding employee experience.
• Manage desk and room booking platforms; resolve technical issues promptly.
• Collaborate with IT to ensure Wi-Fi and AV infrastructure are functional and current.
• Coordinate IT upgrades and manage communication around system outages.
• Track and analyze space utilization and occupancy trends.
• Recommend space planning changes based on headcount growth, hybrid usage, or departmental shifts.
• Support employee moves, adds, and changes (MACs).
• Assist the Director of Real Estate & Facilities with leasing transactions and lease administration.
• Ensure compliance with safety, accessibility, and regulatory standards.
• Lead emergency preparedness efforts and conduct regular safety drills.

Benefits

• Best-in-class benefits and compensation, including equity for all employees.
• Career development and corporate giving programs.
• Employee resource groups (ERGs) and communities.
• Flexible hybrid model and robust time off policies.
• Daily free lunch.
• New car discount.
• Meditation and fitness apps.
• Commuting cost coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 1,001-5,000 employees