Senior Manager - Experimentation & Analysis

Concord USA • Kansas City, MO

10d • $115,000 - $150,000 • Hybrid

About The Position

We are seeking an experienced Senior Manager for our Experimentation & Analysis team to drive strategy and execution. In this consultant role, you will combine a product mindset with strong analytical acumen to inform impactful customer experiences through experimentation. If you are highly data-driven, results-oriented, and passionate about leveraging insights to create tailored customer experiences, we’d love to meet you.

Requirements

• 5+ years of experience in digital product management, digital marketing, or digital analytics, with a focus on experimentation, personalization, and/or CRM.
• Proven track record of delivering insights and experiments that drive results.
• Strong analytical skills with the ability to interpret customer data and campaign performance metrics in context to business goals. Experience using data to derive actionable insights and inform decision-making.
• Experience designing and conducting A/B tests or other experiments - from experience design through test development through results’ interpretation - and translating findings into product or marketing optimizations.
• Ownership-oriented and results-driven approach. Able to set clear goals, manage backlogs/priorities, and deliver initiatives on time. Comfortable working in an agile environment and adapting to evolving requirements.
• Excellent communication skills with the ability to work effectively in cross-functional teams and client-facing environments. Able to articulate complex data insights to business stakeholders.
• Proven experience working with external clients to understand business needs, design tailored solutions, and navigate competing priorities. Comfortable ramping up quickly in new industries, adapting to unfamiliar problem spaces, and delivering high-impact recommendations that drive measurable value for clients.

Responsibilities

• Experimentation Strategy: Plan and run experimentation programs (A/B and multivariate tests) to validate hypotheses and optimize content, offers, and targeting. Derive actionable insights from experiment results to drive continuous improvement.
• Customer Experience Design & Analysis: Map and analyze customer experiences to identify opportunities for optimization or personalization at each touchpoint. Use data and customer feedback to continuously improve user experience and engagement.
• Personalization Strategy: Drive the development and execution of end-to-end personalization strategies across email, mobile, web, and other channels. Leverage customer data to deliver the right message to the right audience at the right time.
• Cross-Functional Collaboration: Work closely with marketing, analytics, and technology teams (both at Concord and the client) to implement and measure the impact of customer experiences. Guide alignment on tool capabilities, data, customer needs, and business goals.
• Product Ownership & Delivery: Bring a product management mindset to experimentation and personalization initiatives. Take end-to-end ownership of projects – from concept and requirements through delivery – and ensure they meet defined success metrics. Monitor performance of experiments and report on KPIs, using data to inform ongoing strategy adjustments.
• Team Leadership: Provide experimentation thought leadership to clients, manage a team of high-performing analysts, provide experimentation training and guidance throughout the organization, and contribute to marketing efforts promoting our experimentation and analysis expertise.

Benefits

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
• Paid Time Off and Holidays (Only W2 Salary): PTO policy and paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees