Senior Manager, Experience Operations

San Francisco Giants • San Francisco, CA

2d • $100,000 - $110,000 • Hybrid

About The Position

We are seeking an experienced Senior Manager, Experience Operations to lead and elevate the planning, execution, and operational strategy for a dynamic portfolio of world-class venues in Mission Rock including Pier 48, China Basin Park, and adjacent public spaces. This role is critical to delivering exceptional hospitality experiences, managing complex large-scale events, and maintaining operational excellence across multiple venues. You will oversee all facets of event production, client services, and facility operations, ensuring that every event—from intimate brand activations and corporate programming to marquee international sporting and entertainment events—runs flawlessly. You will build strong partnerships across corporate, community, and government stakeholders to position our venues as premier destinations for entertainment and cultural engagement.

Requirements

• A minimum of 7 years of advanced experience in event operations, venue or hospitality management, preferably in high-volume settings such as sports or entertainment venues.
• Proven track record managing high-profile, complex events including global sporting events, concerts, festivals, and corporate activations.
• Exceptional leadership skills, with experience building, inspiring, and managing diverse teams.
• Comfortable working non-traditional hours in a fast-paced, live-event setting.
• Positive, collaborative team player with a proactive mindset and high attention to detail.
• Outstanding interpersonal and communication abilities, capable of managing complex stakeholder relationships with diplomacy and influence.
• Demonstrated ability to innovate, improve operational processes, and implement scalable solutions.
• Deep understanding of venue operations, facility maintenance, safety compliance, and event logistics.
• Familiarity with San Francisco’s permitting, regulatory environment, and event licensing processes is highly desirable.
• Crisis management and problem-solving expertise in fast-paced, dynamic environments.
• Strong financial acumen, capable of budget creation, analysis, and optimization for individual events, operating requirements and department initiatives.
• Proficiency with event management software, CRM tools, and project management platforms.

Nice To Haves

• Familiarity with San Francisco’s permitting, regulatory environment, and event licensing processes is highly desirable.

Responsibilities

• Gain exposure to multiple facets of the organization by implementing activations that drive toward our strategic business objectives.
• Represent the ballclub by interfacing with our fans and clients in a professional, polite, and engaging manner.
• Play a key role in measuring short term results and creating long term vision for event engagement.
• Oversee end-to-end event planning and execution for a wide range of events including concerts, corporate meetings, public activations, and large-scale festivals.
• Serve as the primary liaison for key clients, partners, and sponsors, delivering a client-first experience while driving revenue growth through strategic upselling and tailored solutions.
• Collaborate closely with sales, marketing, catering, operations, and other cross-functional teams to deliver seamless and innovative event experiences.
• Orchestrate operational logistics including staffing models, vendor coordination, security, transportation, and on-site event management.
• Manage and track all aspects of event budgeting, including forecasting, payment of expenses, collecting revenues and reconciling post-event in an accurate and timely manner.
• Propose and implement innovative approaches, procedures, and processes to drive continuous improvement in departmental efficiency and service excellence.
• Identify and capitalize on upselling opportunities to elevate guest experiences and optimize client ROI.
• Stay current with industry trends, conduct market research to identify best practices, and implement innovative ideas to enhance the guest experience.
• Actively seek, receive and implement feedback from customers and team members to improve and enhance the stakeholder experience.

Benefits

• We offer employees a full range of best in class benefits with robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets.
• At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed