Senior Manager, Enterprise Transformation Change & Communications - Hybrid, Chicago IL

CDW • Chicago, IL

269d • $138,000 - $194,400

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. As a Sr. Manager of Transformation and Change Management, you will be responsible for delivering the value of change management in transformational change & communications strategic initiatives. You will support the Director of Enterprise Transformation & Change and lead cross-functional teams to lead effective and measurable change at scale. You will ensure involvement and engagement with key stakeholders to deliver the objectives of the organization's transformation plan.

Requirements

• Bachelor's degree with 7+ years of experience in management consulting, corporate strategy, change communications or a similar role.
• Experience leading business transformation projects, ideally SaaS platforms (e.g. Salesforce).
• Outstanding analytical skills with experience developing quantitative models.
• Experience with Salesforce and SaaS system implementations.
• Highly skilled in developing, publishing, and presenting information tailored to the audience.
• Strong strategic and executional leader.
• History of balancing competing priorities and adapting to changing business needs.
• Excellent verbal and written communication skills.
• Demonstrated ability in creative storytelling platforms.
• Strong conflict resolution skills.
• Proficient in Microsoft Office and project management applications.
• Proven ability to create and manage informal teams across multiple business functions.
• Demonstrated ability to synthesize concrete and abstract concepts for executive level presentations.

Nice To Haves

• Experience in B2B Marketplace & technology industry.
• Certifications such as PMP, PROSCI, ADKAR, ITIL, LEED, OCM, CCMP, V3.

Responsibilities

• Execute the Change Management roadmap to support strategic initiatives within the Transformation Office.
• Perform impact assessment, training preparation, communications, and stakeholder engagement.
• Report change management outcomes and metrics to leadership, core stakeholders, and program teams.
• Perform quantitative assessment of change success and change adoption.
• Solicit feedback loops from team members to resolve success of change management activities.
• Host cadenced meetings with key stakeholders to manage information and update presentations.
• Advise and support business leadership on effective organizational and change management communications initiatives.
• Identify and provide leadership for change agents and change advocates within the team member community.
• Maintain a communications strategy and cadence to ensure employees understand TO vision.
• Craft a compelling communication strategy and design capabilities and innovation stories.
• Maintain a SharePoint site with the latest release information and training content.
• Develop persona-based Instructor Led Training decks per release.
• Conduct Train-the-Trainer sessions and refreshers per release.
• Lead or coordinate system demonstrations per release with SMEs and the change network.

Benefits

• Annual bonus target of 15% subject to terms and conditions of plan.
• Comprehensive benefits overview available at https://cdw.benefit-info.com/

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree