Intercom-posted 3 months ago
$184,000 - $220,000/Yr
Full-time • Mid Level
Hybrid • San Francisco, CA
501-1,000 employees
Professional, Scientific, and Technical Services

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

  • Partner closely with Enterprise Sales and GTM teams, Deal Desk, Legal and Billing engineering teams to provide technical revenue accounting guidance for enterprise revenue deals.
  • Leverage your technical expertise to proactively provide desirable revenue accounting results and revenue recognition policy guidance on our most complex revenue transactions to business partners.
  • Lead and improve processes for accounting for revenue from partnerships and professional services, including maintaining relationships with the partnerships and professional services teams.
  • Partner within the revenue accounting team to ensure new products or changes to existing products are appropriately set up in the revenue accounting systems for month and quarter-end close activities related to enterprise revenue to ensure the integrity and accuracy of revenue-related financial data and reporting.
  • Complete second level review of non-standard contracts, document accounting conclusions and report on the impacts contract term trends.
  • Prepare and review technical accounting memos and accounting policies to document revenue recognition positions, complex transactions.
  • Bring your experience with large scale enterprise software revenue models, to develop scalable revenue accounting processes for Enterprise agreements, leveraging technology to automate and streamline revenue accounting processes.
  • Proactively identify and mitigate risks related to revenue recognition and reporting.
  • Support annual external audit procedures.
  • Develop and improve internal controls over revenue processes relating to enterprise revenue.
  • Bachelor's degree in accounting.
  • 7+ years in a revenue accounting role at a technology or a software company, including experience managing a team.
  • CPA qualification.
  • Technical revenue-accounting knowledge of US GAAP, specifically ASC 606.
  • Experience in reviewing and analyzing SaaS and Professional Services contracts to identify revenue-related issues for resolution and proper accounting treatment.
  • Advanced Excel skills with the ability to analyze large data sets.
  • Big 4 accounting firm experience.
  • Experience using Stripe, Netsuite ARM and Klarity.
  • Experience working with cases and reports in Salesforce.
  • Competitive salary and meaningful equity.
  • Comprehensive medical, dental, and vision coverage.
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • 401k plan & match.
  • In-office bicycle storage.
  • Fun events for Intercomrades, friends, and family!
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