Senior Manager Enterprise Change and Program Management Office Operating Model

Comerica-posted 8 months ago
Full-time • Senior
Hybrid • Farmington Hills, MI
Credit Intermediation and Related Activities
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The Sr Manager Enterprise Change and Program Management Office (ECPMO) Operating Model is responsible for establishing and overseeing the effectiveness of the Enterprise Change and Project Management (ECPMO) Operating Model. The Sr. Manager is responsible for maintaining and optimizing the end-to-end suite of processes, systems, procedures, controls, templates, artifact standards and all other support materials that make up the ECPMO operating model. The Sr Manager Operating Model will develop and manage a team accountable for overseeing the operating model through key functions including thematic review of issues, defects and incidents, process design / strategy, artifact management, and change to ECPMO. The Sr Manager ECPMO Operating Model coordinates closely with senior leaders within the ECPMO including Change Delivery, Change Readiness, Strategic Planning, Program Education and Communications, Program Monitoring and Reporting and Program Governance to optimize and manage quality adherence to the operating model. The Sr Manager ECPMO Operating Model will lead a team that is accountable for identifying, prioritizing, designing, and implementing enhancements to the ECPMO operating model, its processes, systems, procedures, and artifacts. The incumbent will work closely with cross-functional stakeholders including Sr. business leaders and risk and compliance teams to ensure effective continuous improvement of the ECPMO operating model. The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. The ECPMO enables effective change management, project execution, and the realization of business value.

  • Develop and implement a standardized governance framework intake, prioritize, design, and implement enhancements to the ECPMO operating model.
  • Develop and implement governance structures that align the ECPMO operating model with the organization's strategic objectives, policies, and procedures.
  • Own the development, implementation, ongoing maintenance, and optimization of the enterprise ECPMO suite of systems and tools.
  • Develop and maintain the procedures, controls, and artifacts to operationalize the target operating model.
  • Maintain, manage, and lead an inventory of proposed and active changes to the operating model end-to-end, including an implementation roadmap, calendar, and backlog hygiene.
  • Develop ECPMO operating model librarian governance and controls to ensure all related artifacts are kept current and archived to enterprise standards.
  • Serve as the ECPMO operating model subject matter expert.
  • Identify and develop processes and systems to monitor operating model key performance indicators in partnership with the broader ECPMO Program Office.
  • Perform thematic review and analysis of key performance indicators including issues, defects, and incidents to proactively identify opportunities for operating model enhancements.
  • Produce reporting, insights, and analysis to senior leadership on thematic review with recommendations for enterprise adherence and effectiveness.
  • Lead initiatives to improve the effectiveness of controls and governance practices including the development and oversight of control monitoring and testing strategies.
  • Conduct regular reviews to identify potential areas of compliance vulnerability and risk and implement corrective measures to effectively address these issues.
  • Continually analyze key data points to monitor the overall health of the program efforts, customer incidents and other metrics as it relates to the control of the operating model.
  • Lead high priority root cause analysis and retrospectives to evaluate operating model adherence and effectiveness to recommend and implement enterprise corrective measures.
  • Partner with other ECPMO leaders, business partners and key stakeholders to gather feedback and requirements to ensure the operating model supports the overall ECPMO enterprise strategic objectives.
  • Facilitate alignment between the ECPMO leaders on operating model methods, processes, and standards.
  • Participate in ECPMO leadership meetings to align the operating model strategies across the ECPMO.
  • Engage with ECPMO leadership to provide education on relevant policies and procedures while fostering and maintaining healthy stakeholder relationships.
  • Direct managerial and HR responsibilities and team development for direct reports.
  • Assign and prioritize tasks, projects, and activities.
  • Ensure that the team adheres to framework principles as it relates to the operating model.
  • Manage and develop team cultivating a spirit of one team with shared goals and objectives.
  • Select, motivate, and retain high performing talent.
  • Provide ongoing feedback to maximize overall performance.
  • Bachelor's Degree from an accredited university in Business, Finance, Operations Management or other related degrees OR High School/GED with 8 years of Project Change/Management experience.
  • 8 years of experience in procedure management, process management, process improvement or a related role.
  • 8 years of experience developing and implementing monitoring frameworks, including data analysis and reporting.
  • 6 years of experience implementing end-to-end enterprise level business process management alongside of enabling systems implementation.
  • 6 years of experience prioritizing multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time.
  • 6 years of experience using analytics and data to make sound recommendations.
  • 5 years of experience managing others.
  • 4 years of experience with relevant software applications, including data analysis tools and project management systems.
  • 4 years of experience in process analysis and improvement methodologies such as Lean or Six Sigma.
  • 4 years of experience managing medium to large scale enterprise-level projects, including system implementation and cross/departmental initiatives.
  • 4 years of experience in banking, financial services, or related business experience (preferred).
  • Comprehensive Total Rewards package designed to recognize and reward individual performance.
  • Health and welfare programs.
  • Strong retirement benefits.
  • Generous paid time off programs.
  • Medical, dental, and vision benefits.
  • 401(k) and pension.
  • Income protection benefits such as life insurance, AD&D, and supplemental health programs.
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