Senior Manager, Engineering Tech Lead - Offers & Value

McDonald's Corporation•Chicago, IL

24d

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  Department OverviewWe’re hiring a Sr. Manager - Tech Lead in our Offers & Value Integration product area. This role serves as a Senior Technical Leader within the Value and Offers area on the Engage team in the customer-facing global technology organization. The role manages how Offers and Value functions connect within the broader McDonald’s digital ecosystem. It ensures these capabilities encourage personal, relevant, and consistent digital engagement across customer touchpoints. This position operates as a Tech Lead who converts Engage strategy and product direction into globally scalable, dependable technical solutions. We aspire to build the most engaging digital QSR experiences in the world. This team is integral to enabling McDonald’s marketers to deliver a more personalized, relevant, and engaging experience on a global scale. To achieve these outcomes, you’ll collaborate with multiple McDonald’s teams, including Product, Engineering, Design, Marketing, and Legal teams.

Requirements

Bring experience in at least a few of the following: Significant involvement in implementing an ecommerce, offers and discounts engine. Experience in marketer authoring tools enabling teams to quickly develop and share offers, deals, and broad promotions throughout a multi-channel ecommerce ecosystem. Integrating revenue growth management strategies and systems with an international ecommerce launch.
Drive outcomes and tackle problems, versus focusing on solutions.
Have a proven ability to encourage and lead high-performing engineering teams, especially if you enjoy establishing teams’ problem-solving skills and engineering proficiency.
Optimally communicate your vision, strategy, and progress to drive alignment across the organization, to both technical and non-technical audiences.
Thrive in a multi-functional world by closely partnering with your product, build, and other counterparts. You know how to keep everyone working together toward a common goal.
Are skilled at handling collaborators and influencing, in a matrixed and global organization.
Significant hands-on software engineering experience, with a great foundation in modern Agile product development practices.
Proven experience providing technical leadership to engineering teams across the full software delivery lifecycle, from solution build through production release and operational support.
Demonstrated ability to lead, guide, and influence engineering teams delivering sophisticated, coordinated systems, while remaining hands-on in technical decision-making.
Experience partnering with collaborators across a large-scale, global, and highly matrixed organization to align technical delivery with product and business outcomes.
Strong understanding of modern development technologies and architectures, including distributed systems, APIs, and cloud-native build.
Proven experience with cloud infrastructure and Infrastructure-as-Code, enabling scalable, reliable, and repeatable environments.
Experience working with public cloud platforms, with exposure to both Amazon Web Services (AWS) and Google Cloud Platform (GCP) strongly preferred.
Experience applying engineering guidelines, including code refactoring, design patterns, development approaches centered around build processes, continuous deployment, highly scalable applications, and security-by-build principles.
Deep experience with modern engineering practices, such as pair programming, continuous integration, writing tests first, and incremental building.
Strong solid understanding of Agile delivery methods, with practical application of Agile techniques to drive predictable delivery and continuous improvement.
Ability to promote and model dedicated approaches to work, helping teams move beyond feature delivery toward measurable customer and business impact.
Excellent ability to clearly explain complex technical decisions and trade-offs to non-technical collaborators.
Bachelor’s degree or equivalent professional experience in software engineering, technical / solution architecture, technical project management, or a related area.
A minimum of 8 years of background in Software Delivery, Engineering, or Architecture.
Experience leading a team of Tech Leads / Product Engineers to deliver digital products with measurable results.
Expertise in product-focused quantitative analysis (e.g., preparing cases for projects).
Experience working in a global organization, preferably franchised and in the consumer/retail sector.

Responsibilities

Collaborate with Product Management to translate Offers and Value strategies into well-defined technical builds and delivery plans that are scalable, flexible, and marketer-friendly.
Act as the technical lead for Offers and Value integration architecture, ensuring a distinct division of duties among authoring, decisioning, experience, and platform layers.
Define and evolve integration patterns, APIs, and service contracts that enable consistent behavior and reuse across channels and markets.
Collaborate with Enterprise and Solution Architecture teams to ensure alignment with Engage target-state architecture, security, privacy, and reliability standards.
Serve as Tech Lead for one or more Value & Offers delivery squads, providing direct leadership throughout solution development, implementation, integration, testing, and release.
Take responsibility for the delivery quality of Offers and Value integrations, covering code quality, automated testing, integration validation, and readiness for production.
Coordinate efforts among internal and vendor engineers working on Offers and Value capabilities, ensuring consistent engineering standards and methods.
Work horizontally across Engage domains to ensure Offers integrate cleanly into end-to-end digital engagement journeys.
Partner closely with Experience Build, Marketing, Legal, and Market teams to deliver intuitive, compliant, and trustworthy offers experiences.
Surface cross-domain dependencies and integration risks early, influencing prioritization toward work with the highest engagement and customer value impact.
Take charge of the operational health, observability, and reliability of integrations connected to Offers and Value across the Engage ecosystem.
Proactively identify and reduce technical debt and integration fragility that limits scalability, experimentation, or speed of iteration.
Champion continuous engineering improvement in support of Engage priorities, including solutions that scale, improved reliability, and secure-by-design implementations.

Benefits

This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
This position is eligible for a bonus, calculated based on individual and company performance.
This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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