Senior Manager Employee Relations

Aramark • Philadelphia, IL

2d

About The Position

The Sr. ER Manager is a member of the HR Shared Services Employee Relations team. The position is responsible for managing the response process to Agency charges of discrimination, managing the reduction in force processes, and directly handling highly complex or sensitive employee relations matters. The position is also involved in other employee relations matters as needed. This position reports to the Sr ER Manager, Team Lead.

Requirements

• A bachelor’s degree in HR or a related field or equivalent related experience is required.
• 8+ years of experience as an HR Generalist and/or Employee Relations Specialist including the equivalent of 4 years’ experience dealing with complex employee relations matters required
• Experience working in a multi-State environment.
• Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements.
• Demonstrated experience with one-on-one coaching and group conflict resolution, effective negotiation skills, and conducting internal investigations.
• Demonstrated ability to communicate effectively, both verbally and in writing, with individuals at all levels within and outside the organization. Demonstrated proficiency in preparing written documents such as policies or position statements.
• Ability to manage a wide variety of confidential or sensitive information daily; attentiveness to detail.
• Ability to manage stressful situations with grace and diplomacy, remain neutral in employee relations matters, work with multiple deadlines or changing priorities.
• Ability to analyze data and/or deal with ambiguity to provide management with constructive recommendations.
• Proven leadership and experience managing effective relationships, working collaboratively with others, and influencing outcomes.
• Proficient in Microsoft Office; experience with case management technology preferred.

Nice To Haves

• HR Certification is preferred.

Responsibilities

• Manage response process to Agency charges of discrimination. Make timely initial recommendation to Employment Legal on path forward based on evaluation of charge considering strength of company position and potential risks. Conduct further charge investigation and gather related documentation to determine facts, timeline, and company reason(s) for alleged discriminatory action. Draft Position Statement with attachments, review draft with Employment Legal and submit final response to Agency by charge due date.
• Coordinate with Employment Legal on any follow up requests from Agency once charge response is submitted or in preparation for mediation. Represent Company in mediation based on State laws regarding permitted legal representation.
• Assist Employment Legal in responding to attorney demand letters representing current or former employees. Gather information and documents. Conduct investigation as needed.
• Manage the reduction in force processes including but not limited to; determine individual or group reduction in force, applicability of WARN (federal/state/local) and Aramark Severance Policy, decisional units, selection decisions, and other related information. Prepare WARN templates and severance packages in collaboration with field HR Business Partner, process involuntary terminations, severance pay, and start of Outplacement Services as appropriate.
• Serve as client administrator and super user of Transition Manager software. Ensure software accuracy, modify software configurations, or engage software vendor as needed. Maintain user system documentation including job aides and enable or revoke user system access. Resolve software issues as needed following established problem resolution processes.
• Conduct employee relations related investigations and advise field HR Business Partners on recommended path forward.
• Implement service levels agreements and process improvements in areas of responsibility. Identify HR Shared Services related process improvement opportunities, including those affecting employee relations policies. Create, modify, and maintain documentation, job aides, knowledge articles, and Employee Relations Sharepoint site on Company intranet.
• Maintains documentation in company case management system involving reductions in force, discrimination charges, investigations, and other related employee relations matters.
• Participate in special projects including HR Shared Services strategic planning and team professional development. Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees