Senior Manager, Employee Relations

MGM Resorts International • Las Vegas, NV

23h • Onsite

About The Position

The Sr. ER Partner is responsible for supporting the Director of Employee Relations in managing the execution of the employee relations processes and practices. The Sr. ER Partner reports to the Director and manages the ER Coordinators, while providing consultation and recommendation to the ER Partners on selected case categories. This role is responsible for managing the case intake and assignment process and providing advice and counsel to managers and employees in the resolution of employeerelated issues, discipline, and policy interpretation. The Sr. ER Partner manages case escalations and completes full cycle investigations for escalated cases. Additionally, the Sr. ER Partner is responsible for onboarding, training and continuous development of the ER Partners and ER Coordinators. The Senior ER Partner supports the continuous improvement process by coordinating with the Directors and VP of ER and Continuous Improvement on Employee Relations analytics and analysis.

Requirements

• Bachelor's Degree or equivalent experience in Human Resources, Business Management, Hotel Administration or related field
• 2+ Years of Prior Relevant Experience in managing moderate to complex employee relations issues, investigations and writing investigative reports

Responsibilities

• Manages the ER inboxes for timely case intake and assignment.
• Responds to inquiries related to complex ER issues, disciplinary actions, policy interpretation/application.
• Ensures action is being taken to address these issues and provides insight and feedback to managers and other stakeholders as appropriate.
• Oversees ER Partners' work and provides consultation and guidance for case management for non-misconduct related issues, such as attendance, job performance, unprofessional, rude, and discourteous conduct, and other standard violations of the General Rules of Conduct or policy violations.
• Directly manages the ER Coordinators and ensure accurate and timely completion of Probationary Releases, Probationary Extension, inquiries, and other cases assigned to the coordinators.
• Responsible for onboarding, training and development of ER Coordinators and ER Partners.
• Independently investigate and evaluate cases of employee misconduct, interview employees and other relevant stakeholders in order to effectively and impartially assess the situation or perceived problem.
• Review relevant policies and objectively documents all facts and opinions relevant to the case.
• Report findings and consults with Director and business unit leadership on appropriate responses and solutions.
• Ensures timely escalations of all complex ER issues, such as serious allegations of harassment, discrimination and retaliation, incidents of workplace violence, and other serious acts of misconduct.
• Collaborates and consults with various individuals and departments, establish and maintain effective working relationships with all levels of management, employees and Subject Matter Experts such as Legal, Internal Audit and Compliance, Labor Relations and HR/Talent Management as needed, to coordinate investigationrelated activities and determine outcome recommendations.
• Work closely with both corporate and property surveillance, corporate investigations and fraud, and security personnel to obtain investigation information, when applicable.
• Completes and maintains appropriate case file documentation in HR Acuity, to ensure a full picture of employee relations activity  informal and formal processes, advice given, outcomes issued, inquiries, etc.
• Maintain strict confidentiality of information to include, but not limited to, conversations, documents, hotline complaints and investigations.
• Exercise sound judgment in handling or working with confidential data and situations.
• Support continuous improvement by identifying opportunities for improving ER processes, policies and procedures based on COE analytics and trends.
• Collaborate with all levels of ER on formulating and implementing solutions.
• Assists Directors in the management and coordination of the COE Continuous Improvement Committees.
• Complete special projects, assignments, or tasks requested by ER leadership, HR/Talent Management, operational leadership, or legal.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Career Level: Senior
• Number of Employees: 5,001-10,000 employees