Senior Manager, Emerging Technologies and Artificial Intelligence

L.A. Care Health Plan•Los Angeles, CA

About The Position

The Senior Manager of Emerging Technologies and Artificial Intelligence (AI) leads L.A. Care’s advancement into innovative digital health solutions, focusing on the adoption and integration of artificial intelligence and other disruptive technologies. This position crafts a forward-thinking technology vision to propel L.A. Care’s service delivery, member engagement, and operational efficiency. Acting as both strategist and champion, the role evaluates next-generation tools, fosters experimentation, and ensures responsible implementation that meets legal and ethical standards positioning L.A. Care as a tech-enabled health plan prepared for the future of healthcare. The position leads L.A. Care’s governance, program management of adoption and implementation of AI in partnership with IT, analytics and project management. The Senior Manager manages all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports. Responsible for driving performance to ensure that the team can lead high-level decisions that impact on the success of L.A. Care. Oversees the development, implementation, administration, and maintenance of the department's programs, policies, and procedures. Responsible for driving management and performance to ensure that the team can lead high-level decisions that impact on the success of L.A. Care.

Requirements

Bachelor's Degree in Public Health or Related Field
In lieu of degree, equivalent education and/or experience may be considered.
At least 7 years of experience doing problem solving, policy, and/or project implementation in a health care or a related field.
At least 5 years of leading staff or supervisory/management experience.
At least 5 years of experience in leading project teams.
Experience building relationships with organizations and business partners.
Demonstrated critical thinking, problem solving, and project planning and implementation skills.
Demonstrated strong writing and communication skills.
Ability to implement pilots, integrate AI systems, and address cybersecurity/data governance.
Ability to apply AI and analytics to clinical workflow transformation and care management improvement.
Ability to ensure AI usage meets regulatory, privacy, and ethical standards.
Ability to align AI roadmap and emerging tech initiatives with broader organizational goals.
Ability to evaluate new tools, support solution development, and stay ahead of industry advancements.
Strategic planning skills in technology
Strong collaboration skills
Strong data-driven decision-making skills.
Advanced knowledge of AI, analytics, and emerging technology
Strong project and vendor management skills
Knowledge of regulatory and risk management for health tech.
Demonstrated ability to synthesize and analyze qualitative and/or quantitative data.
Knowledge of health care operations or health care systems.
Strong interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment.
Skilled in mediating disputes and resolving conflicts in a fair and constructive manner.
Must have a deep understanding of financial principles.
Ability and excellent knowledge in developing and managing budgets, forecasting future financial outcomes, and making informed decisions about resource allocation.
Deep knowledge of the industry, market dynamics, and organizational operations to identify opportunities and navigate challenges.

Nice To Haves

Master's Degree in Public Health or Related Field

Responsibilities

Manages staff and the day-to-day activities in the department.
Participates in the department budgeting process.
Responsible for scheduling, training, performance, corrective actions, mentoring, developing of the team(s).
Foster and promote a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals.
Mentors and develops staff, building technical and problem-solving skills across the team.
Shape digital innovation strategy, prioritizing high-impact tech investments for L.A. Care.
Serve as a thought leader on emerging tech, guiding adoption in clinical and administrative domains.
Anticipate industry trends and regulatory shifts to maintain competitive edge.
Lead end-to-end delivery of AI and technology pilot and production solutions.
Manage vendor and partner relationships; oversee tech evaluation and integration.
Collaborate with IT on data governance and ensure regulatory and ethical compliance in tech use.
Mentor multidisciplinary teams
Cultivate innovative thinking and continuous learning within the team.
Educate and develop training modules for L.A. Care’s workforce and members on AI
Partner with coalitions and other associations to keep up to date on the latest market trends, developments in industry
Lead and implement an AI intake process for vendor management in close partnership with IT
Encourage collaboration across IT, business, and clinical functions.
Maintains up to date knowledge of compliance requirements and supports with regulatory body reporting, as requested.
Works with analytic teams to properly assess program performance and build in maximize return on investment (ROI) or health, utilizes change management strategies to implement enhancements and process improvements as necessary.
Prepares reports as needed for key stakeholders.
Implements and provides guidance to the departmental and organizational processes and policies and works with senior and/ or executive management to define, prioritize, and develop projects and programs.
Responsible for Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Responsible for overseeing and managing the budgets of their respective departments.
Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval.
Plans and implements systems and procedures to maximize operating efficiency and achieve strategic priorities.
Performs other duties as assigned.