Senior Manager, Distribution Services

Kroll

9h•$90,000 - $110,000•Remote

About The Position

The Senior Manager of Data and Distribution Services at Kroll Settlement Administration is responsible for participating in the review and execution of complex, high-level distributions required in connection with the administration of our cases, ensuring that project timelines and deliverables are met. The Senior Manager of Data and Distribution Services is expected to serve as a final point of quality control review and signoff of distributions for all of the cases we administer. Accordingly, the Senior Manager of Data and Distribution Services must be able to successfully coordinate and manage tasks and responsibilities in multiple concurrent projects while being able to seamlessly pivot and adjust as client needs demand, as well as supervise and mentor the junior associates who are working to help support the projects we manage. The successful candidate must have the necessary professional and team leadership background to prioritize, manage and execute a variety of complex tasks, utilizing junior associates when appropriate, to meet client deliverables in a fast-paced operations environment.

Requirements

Bachelor’s or master’s degree in Business Administration, Data Analytics, Information Systems, Operations, or a related field
Class Action industry experience or in class action legal administration strongly preferred.
5+ years of experience in data analytics, operations, or project management, with exposure to large and small-scale initiatives; client-facing experience is a plus
Strong analytical and problem-solving skills, with the ability to address complex issues and identify root causes
Strong reading comprehension and interpretation skills
Proven ability to manage multiple projects and shifting priorities in a fast-paced, deadline-driven environment
Excellent verbal and written communication skills, with a background in customer or client service industries
Flexible, adaptable, and calm under pressure, with a willingness to work extended hours and weekends as needed
Advanced proficiency in Microsoft 365 tools, especially Excel, SharePoint, Word, and PowerPoint; experience with SQL and large dataset management
Data-oriented with experience in data review / data capture and the management and analysis of large data sets.

Responsibilities

Distribution Planning & Execution
Review court documentation to determine allocation and benefit structure.
Ability to translate the benefit and allocation information into a working distribution model
High-level analysis and reconciliation of class member and/or claim records.
Reconciliation of client invoicing, including estimating fees and costs for a project.
Analysis and reconciliation of project settlement accounts.
Validation of eligible class members/claimants as determined by project teams.
Validation of class member’s/claimant’s eligibility for project benefit(s).
Validation of the allocation and calculation of benefit(s) to class members/claimants.
Participate in project planning and prioritization, including staffing discussions internally with senior staff as well as externally with clients, as necessary
Ensure client and project requirements are documented, monitored and met with the highest quality and accuracy by verifying and communicating routinely with internal and, on occasion, external partners
Data Analysis & Reporting
Analyze data from various sources (Excel, Access, SharePoint, SQL databases)
Develop queries to extract, transform, and update reports and other data sources
Help develop dashboards, reports, and visualizations to support business decisions as necessary
Identify trends, anomalies, and actionable insights from datasets
Team Collaboration & Oversight
Delegate to junior associates through continuous training of project-related tasks ensuring that the junior staff adequately understand protocol and logistics for all assigned tasks
Serve as an escalation point for project questions, problems and complex technical decisions
Perform quality control reviews of project work-product to ensure data integrity, accuracy and consistency
Process Improvement
Communicate and escalate issues or concerns that may arise during a project
Proactively suggest solutions to those issues
Participate in process improvement initiatives with other team members to standardize and improve overall service delivery
Prepare and maintain standard operating procedures for departmental tasks
A role model for team building and creating an environment of continuous improvement.