Senior Manager - Digital UX Design

CVS Health • Island, KY

3d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, our team is seeking a Senior Manager - Digital UX Design who will be an individual contributor while also managing a small team of experienced designers to deliver accessible, high-impact healthcare solutions. This role combines hands-on coaching, team development, and delivery management—ensuring design quality, consistency, and user-centered outcomes. The Senior Manager partners closely with cross-functional teams to guide direct reports in applying user research and analytics to design decisions, supports experience and product roadmaps through design thinking, and champions the evolution of UX practices—all while fostering a human-centered culture that enhances usability and end-user satisfaction. Expectations for the Role: Provide frequent, hands-on coaching to direct reports, including experience designers and content strategists, guiding individual development plans and differentiating between professional and career growth Balance people management duties with hands-on ownership of critical design initiatives, contributing directly to project outcomes alongside your team Build strong cross-functional relationships with product, engineering, and research partners; proactively communicate status, risks, and needs Negotiate project priorities and timelines, balancing user needs with business and technical constraints Integrate user research, analytics, and accessibility best practices into daily design decisions and project planning Assign projects and tasks based on strengths and skill-building, communicating clear expectations and supporting colleague autonomy Address bias, exclusion, and behaviors that undermine trust or inclusion; ensure all team processes and meetings are accessible and inclusive Set clear goals and expectations for direct reports, holding the team accountable for quality, consistency, and delivery standards Facilitate and participate in design reviews, offering actionable feedback on craft, accessibility, and alignment to standards Identify and address skill gaps, process improvements, and blockers to sustain team performance and delivery Model and coach accessibility skills—ensuring all team outputs meet or exceed accessibility standards and advocating for accessible solutions in every phase of delivery Communicate the impact of design decisions on user and business outcomes; advocate for user-centered approaches in planning and execution Allocate resources and manage team workload to deliver high-quality work on schedule and within scope Model resilience, adaptability, and a growth mindset—supporting the team through challenges and change

Requirements

• 7+ years of professional experience
• 5+ years leading design teams, both as a technical lead and a people leader
• 5+ years of hands-on design experience supporting both mobile and web, preferably within a retail or pharmacy domain
• 3+ years of advanced proficiency in design tools (e.g., Figma), accessibility standards (WCAG), and integrating research into design delivery

Nice To Haves

• Demonstrated success coaching and developing designers, with a portfolio of accessible, user-centered healthcare solutions
• Strong project management, facilitation, and cross-functional collaboration skills
• Experience leading teams through change, balancing delivery with colleague development and well-being
• Excellent communication, feedback, and storytelling abilities
• Experience in an Agile environment

Responsibilities

• Provide frequent, hands-on coaching to direct reports, including experience designers and content strategists, guiding individual development plans and differentiating between professional and career growth
• Balance people management duties with hands-on ownership of critical design initiatives, contributing directly to project outcomes alongside your team
• Build strong cross-functional relationships with product, engineering, and research partners; proactively communicate status, risks, and needs
• Negotiate project priorities and timelines, balancing user needs with business and technical constraints
• Integrate user research, analytics, and accessibility best practices into daily design decisions and project planning
• Assign projects and tasks based on strengths and skill-building, communicating clear expectations and supporting colleague autonomy
• Address bias, exclusion, and behaviors that undermine trust or inclusion; ensure all team processes and meetings are accessible and inclusive
• Set clear goals and expectations for direct reports, holding the team accountable for quality, consistency, and delivery standards
• Facilitate and participate in design reviews, offering actionable feedback on craft, accessibility, and alignment to standards
• Identify and address skill gaps, process improvements, and blockers to sustain team performance and delivery
• Model and coach accessibility skills—ensuring all team outputs meet or exceed accessibility standards and advocating for accessible solutions in every phase of delivery
• Communicate the impact of design decisions on user and business outcomes; advocate for user-centered approaches in planning and execution
• Allocate resources and manage team workload to deliver high-quality work on schedule and within scope
• Model resilience, adaptability, and a growth mindset—supporting the team through challenges and change

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees