Senior Manager - Digital Product (IC)

CVS Health

1d • $106,605 - $213,210

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As a Senior Automation Digital Product Lead within the Automation Team, you will play a crucial role in evaluating, leading, and managing the development of automation opportunities from inception to implementation. By collaborating with various business groups across the enterprise, you will assess potential automation initiatives and create comprehensive solutions that enhance operational efficiency and improve member and client satisfaction. In this position, you will oversee the entire lifecycle of automation opportunities, from evaluation and design to execution and delivery. Your expertise will guide the collaborative efforts of all automation resources, ensuring the creation of effective and innovative solutions. A strong understanding of complex processes is essential for defining and implementing industry-leading automation strategies that significantly enhance the customer experience.

Requirements

• Over 7 years of product and project management experience, specializing in RPA and related automation technologies, with a demonstrated ability to successfully manage multiple projects concurrently.
• Proven track record as a senior product lead/manager, overseeing end-to-end opportunity lifecycles, including planning, execution, monitoring, and project closure.
• Strong technical background in developing comprehensive automation solutions, with in-depth knowledge of RPA tools such as UiPath and Automation Anywhere.
• Expertise in process analysis, digital transformation, and optimization, with a focus on conducting feasibility assessments and identifying automation opportunities to build compelling business cases.
• Experienced in Agile/Scrum methodologies and software development practices, utilizing tools like Azure DevOps and JIRA to enhance project efficiency.
• Exceptional verbal and written communication skills, enabling effective interaction with a diverse range of clients and stakeholders.
• Strong analytical and problem-solving abilities to navigate complex processes, troubleshoot challenges, and define innovative solutions.
• Demonstrated passion for continuous learning and improvement, with a solid understanding of change management principles to facilitate successful automation adoption.
• Proven ability to lead cross-functional teams, establish clear expectations and timelines for deliverables, mentor junior product managers, and effectively manage stakeholder relationships.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

Nice To Haves

• Proven ability to align RPA initiatives with overarching business strategies, develop and implement comprehensive RPA roadmaps, and establish key performance indicators (KPIs) to effectively measure success and impact.
• Proficient in process mapping and skilled in utilizing tools such as Power BI to analyze data and monitor project performance metrics.
• Holder of key certifications, including Project Management Professional (PMP) and Agile methodologies (e.g., Certified ScrumMaster), demonstrating a commitment to professional development and best practices.
• Extensive experience in sectors where RPA is widely adopted, including finance, healthcare, and manufacturing, with specialized knowledge in Pharmacy Benefits Management (PBM) and retail pharmacy operations.
• A Master’s degree or MBA is a plus.

Responsibilities

• Conduct comprehensive feasibility assessments for potential automation opportunities, analyzing business needs to identify areas for improvement and optimization.
• Gather and document feasibility artifacts, including business case value, requirements, and solution design, ensuring alignment with business objectives.
• Develop robust business cases that outline the benefits, costs, and risks associated with proposed automation projects.
• Present findings and recommendations to leadership to facilitate informed go/no-go decision-making.
• Identify additional potential opportunities for automations
• Estimate the resources, time, and budget required for implementing automation solutions.
• Collaborate with technical teams to evaluate the complexity and feasibility of proposed automation initiatives.
• Lead discussions with leadership and business groups to secure funding for automation projects.
• Prepare and present funding proposals that clearly articulate the value and expected outcomes of automation initiatives.
• Oversee the automation team throughout the opportunity lifecycle, from initiation to deployment, by planning and managing the end-to-end process.
• Track progress, risks, and issues, assigning tasks, setting deadlines, and ensuring accountability within the team to meet project milestones.
• Maintain timely communication with stakeholders regarding project status and necessary adjustments.
• Provide ongoing support to both business and automation teams throughout the entire opportunity lifecycle.
• Facilitate collaboration among cross-functional teams to ensure successful implementation and adoption of automation solutions.
• Establish metrics and KPIs to measure the success and impact of implemented automation solutions.
• Conduct post-implementation reviews to assess outcomes and identify areas for further improvement.
• Stay informed about industry trends and best practices in automation and product management.
• Advocate for a culture of continuous improvement within the organization, encouraging feedback and fostering innovation.

Benefits

• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• This position also includes an award target in the company’s equity award program.
• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees