Senior Manager - Digital Product Mgmt

American Express•Phoenix, AZ

2d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Senior Manager- Digital Product Management, Digital Workplace, Device Experience At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations. If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and critical thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our architecture team to help with our transformation journey! Help shape how thousands of colleagues get work done. As a standout product leader in Digital Workplace, you’re pivotal to the success of the Windows Device Experience—turning strategy and vision into continuous, real-world value. You enhance, integrate, and implement capabilities that make every day exceptional and consistent across the enterprise for our colleagues. You bring deep expertise in Windows technologies and integrations, backed by a track record of delivering impactful, transformational solutions at scale. Every day, you collaborate with business leaders and partner with technology teams to co-create and deliver the product vision, drive the roadmap and backlog, actively participating in every phase of the iteration process, while being a champion of cross-functional collaboration. Working across Business and Technology, you translate data and sentiment driven requirements into crisp features for Agile teams to implement. You break complex problems into the value drivers that matter, identify opportunities for transformation, assess alternative solutions through rigorous industry research, and clearly articulate how every deliverable meets customer and colleague needs—so the Windows Experience keeps improving, every single day.

Requirements

5+ years of experience as a Product Manager with proven track record in delivering results at pace alongside defining impactful product visions and strategies
Strong partnership and collaboration skills, bringing people together
Experience in delivering within Agile methodologies
Ability to lead PI Planning sessions across global product teams
Ability to translate business requirements to product deliverables, thinking in terms of outcomes rather than output
Strong verbal and written communication. Ability to convey user stories and the user perspective
Proven track record managing large, complex features or products with multiple partners
Extensive knowledge and experience product managing Windows platform and devices and integration capabilities
Familiarity with reporting/analytical applications
Bachelor’s Degree in related field required; advanced degree preferred

Responsibilities

Possesses extensive knowledge and experience of industry leading Windows capabilities, integration potential, industry & marketplace trends, and how these align to the colleague value proposition
Collaborates with colleagues, stakeholders, and partners, to define a product vision and strategy that is aligned with the high-level product roadmap with clearly defined business metrics (OKRs) and targets (KPIs)
In conjunction with the Product Director, leads the feature backlog creation for the Windows Experience through direct input with colleagues, analysts, developers and architects and knowledge of the domain
Communicates and build consensus across disciplines when crafting and executing on the product roadmap
Supports development of appropriate tracking and reporting to evaluate post launch product performance, analyzing ROI and product optimization recommendations
Identify risks, challenges and opportunities, with a maniacal focus on strong risk management posture
Demonstrates a highly collaborative cross-functional approach with relevant teams to deliver on the product scope
Translates product roadmaps into well-defined product requirements for POs to develop stories and acceptance criteria
Partners with the design and technology teams to develop, test, deliver the defined capabilities, and rapidly iterate on new solutions
Leverages insights and analytics to form a picture of the colleague experience and sentiment to continually level up the Windows Experience, alongside measuring the impact and success of new capabilities
Reviews and partners with engineering to conduct sprint-related or general functionality demos to stakeholders
Coordinates communications and facilitates risks and issues resolution or change tied to the product backlog & development lifecycle

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities