Senior Manager - Digital Product Management - GAR

American Express • Phoenix, AZ

79d

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The PACE (Product Assembly Configuration Engine) team & capability is part of Enterprise Platforms playing a key role in the definition, management & development of the Product definition for New Card Products, product refreshes, and product domain initiatives that help grow revenue, deepen customer engagement and increase member value. The team drives the development of products and software that deliver on business growth while increasing speed to market and modernizing product definition across the Enterprise. The team is also responsible for enhancing customer experience through development and enhancement of UX capabilities to provide ease of use for product assembly and configuration. The PACE team is looking for a talented and driven Senior Manager - Digital Product Management/Owner role to lead the transformation of product definition, and Enterprise adoption through leveraging our POA capabilities globally.

Requirements

• 5+ years of experience in Product Management with proven track record in defining winning product constructs and delivering a product vision and strategy
• Experience with rapid and iterative software development methodologies
• Proven track record managing large, complex products with multiple partners
• Strong experience in Software Product development and delivering on a product roadmap
• Ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Experience with Agile and scrum software development methodologies is desirable
• Excellent communication and collaboration skills to consult with various stakeholders and drive to thorough requirements
• Experience in writing customer journeys, user stories, features in an easy to understand, non-technical manner
• Strong analytical skills. Shown experience in data analysis and analytical decision-making, with preference for consumer services products
• Problem solving, attention to detail, excellent organizational skills
• Project management skills, ability to prioritize and complete tasks
• Bachelor's Degree desirable or equivalent experience
• Knowledge of APIs is desirable but not essential
• Ability to support or leading large, complex features or products with multiple partners
• Experience working with rapid and iterative development teams strongly desired
• Financial product acumen
• Product Management Experience in managing Full Stack Development teams
• AI in UX is a plus

Responsibilities

• Works with customers, key partners, and colleagues to define a product vision and strategy that is aligned with the high-level product roadmap
• Understands and applies new trends and market standard methodologies
• Communicates and build consensus across disciplines in crafting the product roadmap
• Work with leadership to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets
• Support development of appropriate tracking and reporting to track product performance post launch to evaluate future investment
• Identify risks, challenges, opportunities, and business integration needs
• Enable cross-functional collaboration with relevant teams within the product scope
• Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria
• Leads and mentor's product owners
• In conjunction with the Director, support the creation of a Product Backlog for a specific product
• Prioritizes and maintains the sprint backlog consistent with the Outcomes and Product Roadmap and performs story elaboration with the implementation team
• Partner with the design and technology teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions
• Reviews and accepts completed user stories
• Reviews/demonstrates sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues
• Coordinates communications and facilitates resolution of risks, issues, and changes tied to the product backlog

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree