Senior Manager Digital Experience Super Category Lead eCommerce (Hybrid)

Staples • Framingham, MA

374d

About The Position

The Senior Manager Digital Experience - Super Category Lead - eCommerce at Staples is responsible for leading the digital experience for one of the company's super categories across B2B and B2C sites. This role focuses on driving a best-in-class site experience and digital growth by leveraging customer insights, analytics, and collaboration with various teams. The successful candidate will manage a team dedicated to enhancing customer behavior and site performance, ensuring a seamless shopping experience that aligns with business goals.

Requirements

• 8+ years of progressive digital experience, preferably in a direct-to-consumer environment.
• Proficient in analytics tools such as Adobe Analytics, Google Analytics, or similar.
• MS Office suite proficiency; excellent Excel and PowerPoint skills.
• Experience leading a team.

Nice To Haves

• Bachelor's degree or equivalent work experience.
• Experience working with content management systems (CMS) preferred.

Responsibilities

• Drive Digital Business strategy and roadmaps for key growth initiatives, including vision, strategy, and buy-in with senior leadership.
• Lead a team of Digital CX associates, prioritizing their work and ensuring flawless execution.
• Define business requirements to shape product roadmaps.
• Influence design and scope of products and tools to improve customer experience.
• Develop regular, impactful communication of progress and impact.
• Identify and prioritize incremental opportunities and innovation.
• Partner with cross-functional teams to present product stories across all consumer entry points.
• Influence A/B testing roadmaps to optimize conversion performance.
• Effectively manage and develop associates to increase their ownership and responsibilities.
• Develop a deep understanding of the brand, customers, and products to enhance the online shopping experience.

Benefits

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts.
• Company Match 401(k).
• Physical and Mental Health Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree