senior manager, Digital and Loyalty - International Brand (Hybrid - U.S.)

Starbucks • Seattle, WA

232d • Remote

About The Position

As a Senior Manager on the International Brand team, you will lead loyalty and personalization strategy consultation and support for our international business units (China, Japan, Asia Pacific, EMEA, Latin America & Caribbean). Your work will elevate the customer experience for international to maximize business and brand impact. You are a loyalty expert who is service and strategically minded with a bias for action. You are data-driven, organized, and have an insatiable curiosity and passion for international business and culture.

Requirements

• Experience working on consumer loyalty programs, including loyalty marketing and personalization, 3+ years.
• Experience in client service in an agency, consulting, or business development capacity, 3+ years.
• Ability to handle ambiguity while still translating ideas and/or problems to solve into action.
• Ability to develop recommendations and guidance grounded in data, insights, and learnings.
• Ability to develop project plans and independently manage execution in a cross-functional environment.
• Ability to communicate clearly and concisely, both orally and in writing, with a diverse set of stakeholders, including leadership.
• Ability to build trust, credibility, and strong relationships with cross-functional partners at all levels within the organization.
• Bachelor's degree or equivalent related work experience; MBA preferred.

Responsibilities

• Develop and drive strategic loyalty and personalization direction for global, regional, and market programming and initiatives.
• Inspire and influence others through partnership with international support teams, regions and markets to drive meaningful actions to reach their full potential.
• Develop and evolve standards and best practices for the development, launch, and optimization of loyalty and personalization programs and experiences.
• Manage and optimize global information sharing communication channels and processes, enabling visibility and coordination between regions to inform strategies and decision making.

Benefits

• Access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
• Short-term and long-term disability.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation from date of hire.
• Sick time (accrued at 1 hour for every 25 hours worked).
• Eight paid holidays and two personal days per year.
• Participation in a 401(k) retirement plan with employer match.
• Discounted company stock program (S.I.P.).
• Starbucks equity program (Bean Stock).
• Incentivized emergency savings and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University’s online program.
• Student loan management resources and access to other educational opportunities.
• Backup care and DACA reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree