senior manager, Digital and Loyalty - International Brand (Hybrid - U.S.)

Starbucks-posted 7 months ago
Full-time • Senior
Remote • Seattle, WA
Food Services and Drinking Places
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

As a Senior Manager on the International Brand team, you will lead loyalty and personalization strategy consultation and support for our international business units (China, Japan, Asia Pacific, EMEA, Latin America & Caribbean). Your work will elevate the customer experience for international to maximize business and brand impact. You are a loyalty expert who is service and strategically minded with a bias for action. You are data-driven, organized, and have an insatiable curiosity and passion for international business and culture.

  • Develop and drive strategic loyalty and personalization direction for global, regional, and market programming and initiatives.
  • Inspire and influence others through partnership with international support teams, regions and markets to drive meaningful actions to reach their full potential.
  • Develop and evolve standards and best practices for the development, launch, and optimization of loyalty and personalization programs and experiences.
  • Manage and optimize global information sharing communication channels and processes, enabling visibility and coordination between regions to inform strategies and decision making.
  • Experience working on consumer loyalty programs, including loyalty marketing and personalization, 3+ years.
  • Experience in client service in an agency, consulting, or business development capacity, 3+ years.
  • Ability to handle ambiguity while still translating ideas and/or problems to solve into action.
  • Ability to develop recommendations and guidance grounded in data, insights, and learnings.
  • Ability to develop project plans and independently manage execution in a cross-functional environment.
  • Ability to communicate clearly and concisely, both orally and in writing, with a diverse set of stakeholders, including leadership.
  • Ability to build trust, credibility, and strong relationships with cross-functional partners at all levels within the organization.
  • Bachelor's degree or equivalent related work experience; MBA preferred.
  • Access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
  • Short-term and long-term disability.
  • Paid parental leave.
  • Family expansion reimbursement.
  • Paid vacation from date of hire.
  • Sick time (accrued at 1 hour for every 25 hours worked).
  • Eight paid holidays and two personal days per year.
  • Participation in a 401(k) retirement plan with employer match.
  • Discounted company stock program (S.I.P.).
  • Starbucks equity program (Bean Stock).
  • Incentivized emergency savings and financial well-being tools.
  • 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University’s online program.
  • Student loan management resources and access to other educational opportunities.
  • Backup care and DACA reimbursement.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Senior Brand Manager Resume Examples
•
Senior Brand Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service