Senior Manager, Demand Planning

White Cap

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Responsible for supporting business planning processes. This role will work closely with the Director of S&OP and cross-functional leaders to operationalize processes that align sales forecasts, operational capabilities, and category management strategies. The Senior Manager will play a critical role in driving execution discipline, improving forecast accuracy, and ensuring alignment across business functions. This is a hands-on leadership role requiring both strategic thinking and the ability to execute, influence, and deliver measurable results.

Requirements

Typically requires BS/BA in a related discipline.
Generally, 7+ years of experience in a related field.
May require certification.
Advanced degree may offset less experience in some disciplines.

Nice To Haves

7–10 years of progressive experience in supply chain or operations, with at least 3–5 years focused in S&OP, demand planning, or integrated business planning.
Proven ability to lead cross-functional initiatives and deliver results in complex environments.
Strong analytical and problem-solving skills, with experience in BI tools, forecasting methodologies, and ERP systems.
Master’s degree in Supply Chain, Business, or related discipline.
Experience with S&OP technology platforms and demand planning tools.
Knowledge of statistical forecasting techniques and scenario planning.
Strong knowledge of demand planning, supply planning, and inventory management processes.
Excellent communication and facilitation skills; ability to present findings and influence at multiple organizational levels.
Advanced Excel and data management skills.

Responsibilities

Process Execution & Continuous Improvement Lead the execution of standardized S&OP cycles, including meeting cadences, reporting deliverables, and action follow-ups.
Partner with Sales, Operations, Category Management, and Supply Chain teams to ensure planning processes are fully embedded and executed consistently.
Drive continuous improvement of demand planning and supply planning methodologies to improve forecast accuracy and service levels.
Document and refine best practices, ensuring alignment across business units.
Cross-Functional Collaboration Serve as a key liaison between Purchasing, Operations, Finance, and Category Management to align assumptions, resolve gaps, and escalate issues when needed.
Facilitate working sessions with cross-functional leaders to prepare for executive-level S&OP discussions.
Build strong partnerships at both field and corporate levels to ensure effective adoption of S&OP practices.
Communicate results, risks, and recommendations to senior leadership in a clear, actionable manner.
Analytics & Reporting Develop and manage reporting frameworks, dashboards, and performance metrics that support S&OP decision-making.
Monitor KPIs such as forecast accuracy, fill rates, inventory turns, and customer service levels.
Provide analysis and insights on demand trends, supply constraints, and financial impacts to drive informed decision-making.
Identify improvement opportunities based on performance metrics and root cause analysis.
Technology & Tools Partner with IT and functional leaders to optimize the use of planning tools and ensure data integrity.
Support enhancements to S&OP systems, reporting platforms, and demand planning applications.
Champion the adoption of BI and analytics tools to strengthen data-driven decision-making.
Leadership & Team Development Manage, coach, and develop a team of analysts and planners responsible for demand and supply planning.
Provide training and guidance on S&OP processes, tools, and data interpretation.
Foster a culture of accountability, collaboration, and results within the S&OP team.