Senior Manager-Debit Acquiring PMO

American Express•Sunrise, FL

36d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Our organization: The Network & Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers. The Network Product & Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express' Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express' issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies. About the Role: Reporting to the Director of Debit Product Management & Delivery, this exciting role will offer a talented PMO manager the chance to drive development of Acquiring for the enterprise through exceptional program management office activities. You will play a critical role in driving organization, governance, and delivery discipline across the team and cross enterprise program partners. The role requires someone who thrives on structure and planning, whilst also being comfortable rolling up their sleeves and getting into the detail. You'll be a connector - joining the dots, managing dependencies, and keeping risks and issues front and center. If you are someone who is happy to step into whatever is needed this could be the perfect role for you.

Requirements

3+ years experience within Acquiring, ideally with exposure to OptBlue
Proven experience in a senior PMO/Program support role within complex, matrixed environments
Exceptional organizational skills to prioritize and manage multiple tasks in a fast-paced environment with excellent attention to detail
Detail orientated while maintaining a view of the bigger picture
A proactive mindset with a 'can do' attitude - willing to get stuck in wherever needed
Strong comfort working in ambiguity and helping create structure out of chaos
Able to create impactful and meaningful communications for all levels of the business, creating decks that 'tell the story' to drive buy in and understanding
Critical thinker; able to find connections, spot interdependencies and bring clarity
A highly effective relationship builder who uses their diplomatic skills to influence others at all levels of the business with no direct control
A self-starter who will hit the ground running
Must have positive, can-do attitude, able to remain calm under pressure
Excellent Microsoft Excel & Powerpoint skills

Responsibilities

Provide end-to-end PMO leadership across for Debit Acquiring in the U.S. as part of a major program of work
You will be proactive in creating, understanding and critically questioning of project plans, risks/issues and dependencies. Helping to join the dots across a large, diverse program
You will keep a broad strategic level view whilst diving into the details with a questioning mindset, identifying gaps or misalignments taking initiative to address
You will produce accurate and insightful program or product update materials and artifacts, tailoring to various forums and committees. Always assessing usefulness of communications and identifying new ways to augment existing approaches
You will develop strong relationships across cross enterprise teams fostering a culture of accountability, transparency, and delivery focus
You will define, setup and maintain processes to the support the product team in managing and prioritizing the product roadmap

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities