Senior Manager, Dealer Service Process & Experience
Hyundai Motor America•Fountain Valley, CA
307d•$107,800 - $154,000•Hybrid
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About The Position
The Senior Manager, Dealer Service Process & Experience is responsible for development, implementation, management, and communication of all elements/initiatives of dealership retail aftersales experience. This position plays a critical role in improving dealership profitability, customer experience/satisfaction, customer retention/loyalty and aftersales performance. Through effective CX programs and utilization of key data/metrics/tools, this position will achieve operational excellence and close the gaps in retail dealership processes.
