Responsible for managing the analytic team efforts to develop easily repeatable reports and dashboards that will allow internal clients to make data-driven decisions. Implement strategies which result in measurable financial returns to the business.
Oversees development and implementation of self-service business intelligence solutions.
Works with IT and business users to shape the BI vision and to optimize the data infrastructure.
Develops analytical frameworks, roadmaps, and metrics for the team and broader organization of resources.
Works closely with data management team to implement centralized data warehousing solutions and assist with design and build of data cubes for reporting to deliver consistent information across the business.
Tests, analyzes and problem-solves data issues to ensure data integrity and provide technical support for end users of self-service BI tool.
Develops complex reports dashboards and scorecards, as well as reporting and analysis for all areas of the business and program performance to drive results and guide BI decisions.
Collaborates with sales, marketing, call center, and strategy team to target insights and customer behavioral data.
Provides support to multiple departments to ensure the BI, analytic, and reporting needs are met with technology, architecture, processes and tools.
Manages project communications between all departments.
Communicates directly with team members to enforce scheduled deliverables, relay revision requests, record progress, and address obstacles as they arise.
Typically requires BS/BA in a related discipline.
Generally 7+ years of experience in a related field.
May require certification.
Advanced degree may offset less experience in some disciplines.